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Primary Care Payment Practices Report 2020

20 July 2021•By Alastair Campbell, Founder•Reports

UK Primary Care Payment Practices: A Mixed Bag in 2020

The Numbers

  • 21 companies analysed in the UK Primary Care sector
  • Average PaymentCheck Score: 64.5/100
  • UK average across all sectors: 50.0/100
  • Primary Care performance is 14.5 points above the UK average
  • Top payer: DENPLAN LIMITED - 100/100
  • Bottom payer: BAUSCH LOMB UK LIMITED - 37.8/100
  • South West average: 84.3/100 (4 companies)
  • West Midlands average: 77.0/100 (1 company)
  • Scotland average: 69.3/100 (2 companies)
  • North West average: 61.0/100 (5 companies)
  • South East average: 60.9/100 (4 companies)

What Stands Out

While the Primary Care sector outperforms the UK average for payment practices by a decent 14.5 points, the spread of scores is vast, revealing a disparity in how suppliers are treated. A perfect score of 100 from DENPLAN contrasts sharply with Bausch & Lomb UK's dismal 37.8, suggesting some suppliers are getting paid swiftly while others face significant delays. If you're struggling to get invoices paid, you can try our late payment calculator.

Best Payers

  1. DENPLAN LIMITED - 100/100
  2. OPTICAL EXPRESS LIMITED - 96.6/100
  3. OASIS DENTAL CARE (CENTRAL) LIMITED - 93.2/100
  4. OASIS DENTAL CARE (SOUTHERN) LIMITED - 93/100
  5. XEON SMILES UK LIMITED - 91.8/100

Worst Payers

  1. BAUSCH LOMB UK LIMITED - 37.8/100
  2. CATALYST HEALTHCARE (ROMFORD) LIMITED - 41.2/100
  3. OTC DIRECT LIMITED - 41.4/100
  4. IDH LIMITED - 41.93/100
  5. PETRIE TUCKER AND PARTNERS LIMITED - 41.93/100

Regional Patterns

The South West emerges as the strongest region for payment practices, with an average score of 84.3 across four companies, highlighting a potential area of better payment culture compared to the North West and South East, which barely creep above 60/100. However, the West Midlands figure is based on a sample of only one company, making it difficult to draw meaningful conclusions.

In short, the difference of 62.2 between the best and worst payers in 2020 highlights that, while Primary Care payment practices are better than average, your experience could vary wildly.

Still waiting to be paid?

A reminder from you is easy to ignore. PaymentCheck sends a formal late payment notice on your behalf — from a third party that publicly tracks the payment behaviour of 9,600+ UK companies. Free, and it takes 60 seconds.

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Categories

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Recent Posts

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Resources

  • Late Invoice Calculator
  • Company Search
  • Browse by Sector
  • Browse by Region

Share Your Story

Have you experienced late payments? Share your story to help other businesses.

Submit Your Story

PaymentCheck

Our mission is to change the culture of late payments in the UK and help save over 55,000 companies every year which close due to cashflow issues.

Services

  • Payment Check
  • Business Solutions
  • API Access
  • Invoice Calculator
  • Late Payment Help
  • Get Your Score
  • Get Certified
  • For Accountants

Company

  • About Us
  • Contact
  • Blog
  • Search Archive
  • Compare
  • EULA
  • Privacy Policy
  • Terms and Conditions

Awards

  • Methodology
  • 2025 Awards
  • 2024 Awards
  • 2023 Awards
  • 2022 Awards
  • 2021 Awards
  • 2020 Awards

Contact

  • office@paymentcheck.co.uk
  • +44 (0) 7915 608 057
  • Send Your Story

© 2026 Payment Check Ltd

Registered Address: 3rd Floor Suite 207 Regent Street London W1B 3HH

Made by Alastair Campbell