TRUSTPILOT LTD demonstrates a consistently slow payment pattern, with an average settlement time of 40 days and 70% of payments falling within the 31–60 day band. Only 24% of invoices are cleared within the standard 30-day period, indicating that extended payment timelines are the norm rather than the exception. There is no evidence of a trend toward faster payment, as the data reflects an entrenched late-payment culture.
With 97% of payments classified as late, TRUSTPILOT LTD presents an extremely high and predictable pattern of non-compliance with standard payment terms, leaving very little variability in outcome — suppliers should reliably expect delays. While only 6% of payments exceed 60 days, limiting severe cash flow disruption, the overwhelming concentration in the 31–60 day bracket confirms a systematic, rather than occasional, payment delay. The risk profile is high in frequency but moderate in severity, meaning suppliers face near-certain lateness but limited exposure to extreme overdue scenarios.
TRUSTPILOT LTD poses a significant payment risk for suppliers reliant on timely cash flow, given that virtually all invoices (97%) are settled late and the average payment term extends to 40 days. Suppliers should consider adjusting contractual payment terms to 45–60 days to align expectations with actual behaviour, and may wish to apply early payment incentives or late payment penalties to encourage compliance. Credit limits should be set conservatively, and ongoing monitoring of any invoices approaching the 60-day threshold is strongly advised to prevent escalation.
| Reporting Period | Filing Date | Average Time to Pay (days) | Paid within 30 days | Paid 31-60 days | Paid after 60 days | Not Paid within Terms |
|---|---|---|---|---|---|---|
| 01 Jul 2025 - 31 Dec 2025 | 26 Mar 2026 | 58 | 22% | 65% | 13% | 92% |
| 01 Jan 2025 - 30 Jun 2025 | 26 Mar 2026 | 48 | 24% | 61% | 15% | 97% |
| 01 Jul 2024 - 31 Dec 2024 | 26 Mar 2026 | 40 | 32% | 60% | 8% | 94% |
| 01 Jan 2024 - 30 Jun 2024 | 26 Mar 2026 | 40 | 24% | 70% | 6% | 97% |
This information is as reported by the business, and responses are in their own words.
Standard payment terms
The company operates a tiered payment structure. For standard procurement and small-scale contracts, terms are 30 days. For 'Major Works' or high-value strategic contracts, terms are negotiated on a case-by-case basis to reflect the scale of the project, typically falling between 60 and 90 days. These terms are expressly agreed upon during the tender process.
Were there any changes to the standard payment terms in the reporting period?
No information available
Any other information about payment terms
No additional information
Maximum contractual payment period agreed
90
Disputes relating to qualifying contracts are handled in the first instance by a member of our Accounts Payable (AP) Team. Suppliers are encouraged to raise any concerns or billing discrepancies via email to ap@trustpilot.com. Upon receipt, a member of the AP team will acknowledge the dispute, typically within 5 working days, and initiate an internal review of the invoice or contract terms. We aim to resolve most queries within 15 working days.
Has this business signed up to a code of conduct or standards on payment practices?
For example, signatories to The Prompt Payment Code must commit to paying 95% of their invoices within 60 days.
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Does this business offer e-invoicing in relation to qualifying contracts?
This is where suppliers can electronically submit and track invoices. It's not just allowing suppliers to email them an invoice.
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Does this business offer supply chain finance?
This is where a supplier who has submitted an invoice can be paid by a third-party finance provider earlier than the agreed payment date. The business would then pay the finance provider the invoiced sum.
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Under its payment practices and policies, can this business deduct sums from payments under qualifying contracts as a charge for remaining on a supplier list?
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During the reporting period, did the business deduct sums from payments as a charge for remaining on a supplier list?
No information available
Trustpilot Ltd is a private limited company operating in the United Kingdom under the well-established Trustpilot brand, which is recognised globally as an online consumer review platform. The company facilitates connections between businesses and their customers through verified review collection and publication services.
Incorporated on 3 July 2013, Trustpilot Ltd is registered in England and Wales under company number 08595623 and maintains its registered office at the 5th Floor, The Minster Building, 21 Mincing Lane, London, EC3R 7AG. The company holds active status and operates from the City of London, one of the UK's principal commercial and financial districts.
As an online review platform, Trustpilot Ltd provides businesses across the UK market with tools to collect, manage, and display customer feedback and ratings. These services enable organisations to build trust and credibility with prospective customers whilst giving consumers a transparent means of evaluating businesses before making purchasing decisions.
The company forms part of Trustpilot's broader international operations, serving as the UK registered entity through which the platform delivers its services to British businesses and consumers. Its location in the City of London reflects the company's standing as a significant participant in the UK's digital services sector.