| Reporting Period | Filing Date | Average Time to Pay (days) | Paid within 30 days | Paid 31-60 days | Paid after 60 days | Not Paid within Terms |
|---|---|---|---|---|---|---|
| 01 Jul 2025 - 31 Dec 2025 | 28 Jan 2026 | 51 | 34% | 22% | 44% | 2% |
| 01 Jan 2025 - 30 Jun 2025 | 29 Jul 2025 | 54 | 26% | 14% | 60% | 3% |
| 01 Jul 2024 - 31 Dec 2024 | 30 Jan 2025 | 51 | 33% | 26% | 41% | 4% |
| 01 Jan 2024 - 30 Jun 2024 | 26 Jul 2024 | 52 | 35% | 19% | 46% | 2% |
| 01 Jul 2023 - 31 Dec 2023 | 30 Jan 2024 | 52 | 35% | 20% | 45% | 3% |
| 01 Jan 2023 - 30 Jun 2023 | 28 Jul 2023 | 43 | 49% | 25% | 26% | 2% |
| 01 Jul 2022 - 31 Dec 2022 | 27 Jan 2023 | 37 | 61% | 25% | 14% | 2% |
| 01 Jan 2022 - 30 Jun 2022 | 27 Jul 2022 | 49 | 42% | 28% | 30% | 9% |
| 01 Jul 2021 - 31 Dec 2021 | 28 Jan 2022 | 56 | 35% | 35% | 30% | 5% |
| 01 Jan 2021 - 30 Jun 2021 | 02 Aug 2021 | 50 | 38% | 38% | 24% | 7% |
| 01 Jul 2020 - 31 Dec 2020 | 29 Jan 2021 | 47 | 38% | 38% | 24% | 9% |
| 01 Jan 2020 - 30 Jun 2020 | 30 Jul 2020 | 57 | 36% | 37% | 27% | 6% |
| 01 Jul 2019 - 31 Dec 2019 | 29 Jan 2020 | 42 | 55% | 33% | 12% | 10% |
| 01 Jan 2019 - 30 Jun 2019 | 26 Jul 2019 | 47 | 42% | 32% | 26% | 23% |
| 01 Jul 2018 - 31 Dec 2018 | 30 Jan 2019 | 41 | 36% | 55% | 9% | 16% |
| 01 Jan 2018 - 30 Jun 2018 | 27 Jul 2018 | 36 | 46% | 45% | 9% | 19% |
This information is as reported by the business, and responses are in their own words.
Standard payment terms
giffgaff adhere to the standard payment terms set by our parent company, Telefonica UK Ltd. These range from 30 days to 180 days and are determined by category of spend. For example, 180 day payment terms are standard for capital expenditure associated with maintenance or development of mobile network infrastructure; 30 day payment terms are standard for media advertising spend. In addition, where a supplier is deemed to be a Small or Medium sized Entity (SME), 30 day payment terms are available upon request. A supplier can apply to be considered an SME by giffgaff if it meets 2 of 3 criteria, those being; <£36m turnover, <£18m balance sheet, <250 employees.
Were there any changes to the standard payment terms in the reporting period?
No information available
Any other information about payment terms
N/A
Maximum contractual payment period agreed
180
In the event of an invoice dispute or query, suppliers are advised to contact the dedicated accounts payable team (ap.queries@o2.com) who will aim to resolve all disputes in a fair and timely manner.
Has this business signed up to a code of conduct or standards on payment practices?
For example, signatories to The Prompt Payment Code must commit to paying 95% of their invoices within 60 days.
❌
Does this business offer e-invoicing in relation to qualifying contracts?
This is where suppliers can electronically submit and track invoices. It's not just allowing suppliers to email them an invoice.
❌
Does this business offer supply chain finance?
This is where a supplier who has submitted an invoice can be paid by a third-party finance provider earlier than the agreed payment date. The business would then pay the finance provider the invoiced sum.
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Under its payment practices and policies, can this business deduct sums from payments under qualifying contracts as a charge for remaining on a supplier list?
❌
During the reporting period, did the business deduct sums from payments as a charge for remaining on a supplier list?
No information available
Giffgaff is a UK mobile network operator that runs on the O2 network, offering SIM only plans on pay as you go, monthly rolling and contract terms. It sells new and refurbished mobile phones, with refurbished handsets making up a significant share of sales, and also offers broadband services. Customers can keep their existing number or join afresh, with roaming allowances included for use in the EU. Support is provided mainly through an online help hub, a member community and customer service agents rather than a traditional call centre. Giffgaff describes itself as a certified B Corp. It is registered in the UK under company number 04196996.
Generated from the company's website and Companies House records. Sources: giffgaff.com · giffgaff.com · giffgaff.com