CONVERGYS INTELLIGENT CONTACT LIMITED
Company Information
- Company Number
- 02714607
- Registered Address
- Pillsbury Winthrop Shaw Pittman Llp, Tower 42, Level 23, Old Broad Street, London, EC2N 1HQ
- Status
- Active
- Employee Count
- 1,678
- Turnover
- £80,381,000
- EBITDA
- £2,956,000
Additional Details
- Website
- https://convergys.com
- Company Type
- Private limited Company
- Incorporated On
- 14 May 1992
- Nature of Business
- 82990 - Other business support service activities not elsewhere classified
- Industries
- Professional Services
- Region
- London
Time to Pay
Payment Timeline
Payment Features
Performance Reports History
| Reporting Period | Filing Date | Average Time to Pay (days) | Paid within 30 days | Paid 31-60 days | Paid after 60 days | Not Paid within Terms |
|---|---|---|---|---|---|---|
| 01 Jan 2018 - 30 Jun 2018 | 31 Jul 2018 | 35 | 55% | 35% | 10% | 30% |
Payment Time Trends
Payment Distribution Trends
Invoice Payment Practices
This information is as reported by the business, and responses are in their own words.
Payment Terms
Standard payment terms
Our typical terms in EMEA are 30 days. We do have exceptions for certain suppliers when agreed upon.
Were there any changes to the standard payment terms in the reporting period?
No information available
Any other information about payment terms
No additional information
Maximum contractual payment period agreed
30
Dispute Resolution Process
If our Accounts payable department receives an invoice and we do not have a PO to pay the invoice against we move the invoices to exception in our financial systems. We then reach out to the end user to gain a PO so we can make the payment. Accounts Payable also reviews statements that we receive from suppliers to make sure that we have the invoices in our systems. If Convergys does not have an invoice listed on a statement we reach out to the vendor to obtain the invoice and then work with the end user to create a PO if needed.
Other Payment Information
Has this business signed up to a code of conduct or standards on payment practices?
For example, signatories to The Prompt Payment Code must commit to paying 95% of their invoices within 60 days.
❌
Does this business offer e-invoicing in relation to qualifying contracts?
This is where suppliers can electronically submit and track invoices. It's not just allowing suppliers to email them an invoice.
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Does this business offer supply chain finance?
This is where a supplier who has submitted an invoice can be paid by a third-party finance provider earlier than the agreed payment date. The business would then pay the finance provider the invoiced sum.
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Under its payment practices and policies, can this business deduct sums from payments under qualifying contracts as a charge for remaining on a supplier list?
❌
During the reporting period, did the business deduct sums from payments as a charge for remaining on a supplier list?
No information available
Company Summary
Convergys Intelligent Contact Limited is a leading global provider of customer experience and business process management solutions. Established in 1998, the company has over 125,000 employees in 31 countries, serving clients in various industries such as technology, healthcare, financial services, and telecommunications.
Their sustainability program focuses on reducing their environmental impact through energy conservation, waste reduction, and responsible sourcing. They also have initiatives to promote diversity and inclusion within their workforce and support local communities through volunteering and charitable donations.
Convergys offers a range of products and services to help businesses improve their customer experience, including omni-channel customer engagement, analytics, and digital transformation solutions. They also provide back-office support for various business processes such as finance and accounting, human resources, and IT services.
The key people at Convergys include Andrea Ayres, the Chief Executive Officer, and Andre Valentine, the Chief Financial Officer. The company's registered office address is at The Point, 37 North Wharf Road, London, W2 1AG. Their website address is www.convergys.com.
In summary, Convergys Intelligent Contact Limited is a global company that offers sustainable customer experience and business process management solutions. With a focus on diversity and community support, they aim to make a positive impact while helping businesses thrive.
