TELEPERFORMANCE LIMITED
Company Information
- Company Number
- 02060289
- Registered Address
- Spectrum House, Bond Street, Bristol, BS1 3LG
- Status
- Active
- Employee Count
- 6,893
- Turnover
- £279,355,000
- EBITDA
- £10,999,000
Additional Details
- Company Type
- Private limited Company
- Incorporated On
- 1 October 1986
- Nature of Business
- 61900 - Other telecommunications activities63110 - Data processing, hosting and related activities
- Industries
- Information Technology,Telecommunications And Data,Professional Services
- Region
- South West
Time to Pay
Payment Timeline
Payment Features
Payment Score History
Performance Reports History
| Reporting Period | Filing Date | Average Time to Pay (days) | Paid within 30 days | Paid 31-60 days | Paid after 60 days | Not Paid within Terms |
|---|---|---|---|---|---|---|
| 01 Jan 2025 - 30 Jun 2025 | 30 Jul 2025 | 33 | 56% | 39% | 5% | 17% |
| 01 Jul 2024 - 31 Dec 2024 | 23 Apr 2025 | 30 | 37% | 58% | 5% | 11% |
| 01 Jul 2024 - 31 Dec 2024 | 30 Jan 2025 | 40 | 55% | 33% | 12% | 54% |
| 01 Jan 2024 - 30 Jun 2024 | 30 Jul 2024 | 37 | 53% | 36% | 11% | 63% |
| 01 Jul 2023 - 31 Dec 2023 | 30 Jan 2024 | 37 | 54% | 35% | 11% | 56% |
| 01 Jan 2023 - 30 Jun 2023 | 27 Jul 2023 | 38 | 46% | 44% | 10% | 65% |
| 01 Jan 2020 - 30 Jun 2020 | 29 Jul 2020 | 38 | 46% | 47% | 7% | 67% |
| 01 Jul 2019 - 31 Dec 2019 | 27 Jan 2020 | 39 | 48% | 41% | 11% | 61% |
| 01 Jan 2019 - 30 Jun 2019 | 29 Jul 2019 | 36 | 49% | 43% | 8% | 59% |
Payment Time Trends
Payment Distribution Trends
Invoice Payment Practices
This information is as reported by the business, and responses are in their own words.
Payment Terms
Standard payment terms
Teleperformance Ltd agrees payment terms on a case by case basis during the contract negotiation stage and will depend on the supplier and the type of service provided. Its standard policy is to pay suppliers within 60 days of receipt but the most common agreed payment terms are 30 days from receipt of invoice.
Were there any changes to the standard payment terms in the reporting period?
No information available
Any other information about payment terms
Invoices are paid on receipt of a customer statement or via other means of reminder such as email or telephone call. This allows for regular account reconciliations to ensure all invoices are valid and services have genuinely been provided.
Maximum contractual payment period agreed
90
Dispute Resolution Process
If Teleperformance Ltd have any disputes or queries in relation to a supplier invoice, this is raised by the dedicated Purchase Ledger team with the appropriate budget holder or authorised company representative. Any dispute not resolved via this route will be escalated to the Procurement Manager, Financial Controller or Finance Director.
Other Payment Information
Has this business signed up to a code of conduct or standards on payment practices?
For example, signatories to The Prompt Payment Code must commit to paying 95% of their invoices within 60 days.
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Does this business offer e-invoicing in relation to qualifying contracts?
This is where suppliers can electronically submit and track invoices. It's not just allowing suppliers to email them an invoice.
❌
Does this business offer supply chain finance?
This is where a supplier who has submitted an invoice can be paid by a third-party finance provider earlier than the agreed payment date. The business would then pay the finance provider the invoiced sum.
❌
Under its payment practices and policies, can this business deduct sums from payments under qualifying contracts as a charge for remaining on a supplier list?
❌
During the reporting period, did the business deduct sums from payments as a charge for remaining on a supplier list?
No information available
Company Summary
TELEPERFORMANCE LIMITED is a leading global provider of customer experience management services. They offer a wide range of customer care, technical support, and sales solutions to businesses around the world.
The company is committed to sustainability and has implemented various initiatives to reduce their environmental impact. They have a dedicated sustainability team that regularly assesses their operations and implements sustainable practices. This includes reducing their carbon footprint, promoting recycling and waste reduction, and using renewable energy sources.
TELEPERFORMANCE LIMITED offers a diverse portfolio of products and services, including customer care, technical support, sales, and back-office solutions. They cater to various industries such as telecommunications, healthcare, retail, and financial services. Their services are tailored to meet the specific needs of each client, ensuring high-quality customer experience.
The key people behind the success of TELEPERFORMANCE LIMITED include Chairman and CEO, Daniel Julien, and President of the Americas Region, Jeff Balagna. Their leadership and expertise have helped the company to grow and expand its global presence.
For more information about TELEPERFORMANCE LIMITED and their services, you can visit their website at www.teleperformance.com. Their registered office address is 21-24 Millbank, London SW1P 4QP, United Kingdom. They also have offices in various locations across the globe, making it easier for businesses to access their services.
