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Our mission is to change the culture of late payments in the UK and help save over 55,000 companies every year which close due to cashflow issues.

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© 2026 Payment Check Ltd

Registered Address: 3rd Floor Suite 207 Regent Street London W1B 3HH

Made by Alastair Campbell

PAYMENTCHECK
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Sectors›Events and Venues›HOTEL CHOCOLAT RETAIL LTD

HOTEL CHOCOLAT RETAIL LTD

PaymentCheck Score 2023
49Poor
↓ 25.8vs last year
#4746 in UK
#357 in East of England

Ranked in 2 industries

  • 339th of 520 in Food And Drink
  • 183rd of 213 in Events And Venues

This company is listed under more than one industry, so we show its position in each rather than picking one.

Company Information

Company Number
06868820
Employee Count
1,447
Turnover
£220,490,000
EBITDA
£15,709,000

Additional Details

Website
https://hotelchocolat.com/uk/
Industries
Events And Venues, Food And Drink
Region
East of England
Get notified when Hotel Chocolat Retail Ltd's payment practices change.
Payment dataScore historyFinancials

Time to Pay

Average Time to Pay
50 days
Shortest Period:60 days
Longest Period:90 days
Max Contractual:90 days

Payment Timeline

Within 30 Days
38%
31-60 Days
45%
After 60 Days
17%
Not Paid Within Terms54%

Payment Features

Participates in Codes✗ No
E-Invoicing✗ No
Supply Chain Finance✗ No

Performance Reports History

Reporting Period Filed: 2023-07-27
Reporting PeriodFiling DateAverage Time to Pay (days)Paid within 30 daysPaid 31-60 daysPaid after 60 daysNot Paid within Terms
26 Dec 2022 - 02 Jul 202327 Jul 20235038%45%17%54%
27 Jun 2022 - 25 Dec 202217 Jan 20233375%20%5%38%
27 Dec 2021 - 26 Jun 202222 Jul 20223274%20%6%40%
28 Jun 2021 - 26 Dec 202127 Jan 20223973%17%8%43%
28 Dec 2020 - 27 Jun 202105 Aug 20213973%14%12%45%
29 Jun 2020 - 27 Dec 202026 Jan 20213364%26%10%46%
30 Dec 2019 - 28 Jun 202022 Jul 20202673%22%6%36%
01 Jul 2019 - 29 Dec 201917 Jan 20202382%16%2%28%
31 Dec 2018 - 30 Jun 201911 Jul 20192185%14%1%31%
02 Jul 2018 - 30 Dec 201828 Jan 20192379%19%3%23%
01 Jul 2017 - 31 Dec 201711 Jan 20181875%22%3%25%

Invoice Payment Practices

This information is as reported by the business, and responses are in their own words.

Payment Terms

Standard payment terms

Standard payment terms are 60 days from invoice date. Payment runs are performed every two weeks and include all invoices which match an authorised and receipted Purchase order and are either due or will fall due within the week following

Were there any changes to the standard payment terms in the reporting period?

No information available

Any other information about payment terms

During the reporting period a company restructure impacted the purchase ledger team which resulted in delays to invoice processing and payment. New ways of working and new team members are now in place to ensure more prompt payment going forwards

Maximum contractual payment period agreed

90

Dispute Resolution Process

The Company is committed to dealing with its suppliers in a fair, honest and professional manner. The main point of contact for disputes is Accounts Payable team. To resolve a dispute, the supplier is required to provide any missing information, corrected invoice or credit note. 

Other Payment Information

Has this business signed up to a code of conduct or standards on payment practices?

For example, signatories to The Prompt Payment Code must commit to paying 95% of their invoices within 60 days.

❌

Does this business offer e-invoicing in relation to qualifying contracts?

This is where suppliers can electronically submit and track invoices. It's not just allowing suppliers to email them an invoice.

❌

Does this business offer supply chain finance?

This is where a supplier who has submitted an invoice can be paid by a third-party finance provider earlier than the agreed payment date. The business would then pay the finance provider the invoiced sum.

❌

Under its payment practices and policies, can this business deduct sums from payments under qualifying contracts as a charge for remaining on a supplier list?

❌

During the reporting period, did the business deduct sums from payments as a charge for remaining on a supplier list?

No information available

About this company

HOTEL CHOCOLAT RETAIL LTD is a company, based in the East of England region.

From Companies House records.

Financial Metrics

Cash
£30,343,000
Net Worth
£22,107,000
Total Current Assets
£38,590,000
Total Current Liabilities
£28,087,000

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PaymentCheck

Our mission is to change the culture of late payments in the UK and help save over 55,000 companies every year which close due to cashflow issues.

Services

  • Payment Check
  • Business Solutions
  • API Access
  • Invoice Calculator
  • Late Payment Help
  • Get Your Score
  • Get Certified
  • For Accountants

Company

  • About Us
  • Contact
  • Blog
  • Search Archive
  • Compare
  • EULA
  • Privacy Policy
  • Terms and Conditions

Awards

  • Methodology
  • 2025 Awards
  • 2024 Awards
  • 2023 Awards
  • 2022 Awards
  • 2021 Awards
  • 2020 Awards

Contact

  • office@paymentcheck.co.uk
  • +44 (0) 7915 608 057
  • Send Your Story

© 2026 Payment Check Ltd

Registered Address: 3rd Floor Suite 207 Regent Street London W1B 3HH

Made by Alastair Campbell