ANIMAL FRIENDS INSURANCE SERVICES LIMITED
Company Information
- Company Number
- 03630812
- Registered Address
- Animal Friends House The Crescent Sun Rise Way, Solstice Park, Amesbury, Wiltshire, SP4 7QA
- Status
- Active
- Employee Count
- 462
- Turnover
- £61,716,000
- EBITDA
- £6,878,000
Additional Details
- Website
- https://animalfriends.co.uk
- Company Type
- Private limited Company
- Incorporated On
- 14 September 1998
- Nature of Business
- 65120 - Non-life insurance65202 - Non-life reinsurance
- Industries
- Financial Services
- Region
- South West
Time to Pay
Payment Timeline
Payment Features
Performance Reports History
| Reporting Period | Filing Date | Average Time to Pay (days) | Paid within 30 days | Paid 31-60 days | Paid after 60 days | Not Paid within Terms |
|---|---|---|---|---|---|---|
| 01 Jan 2025 - 30 Jun 2025 | 31 Jul 2025 | 17 | 93% | 6% | 1% | 12% |
| 01 Jan 2024 - 30 Jun 2024 | 30 Jul 2024 | 21 | 89% | 9% | 2% | 19% |
| 01 Jan 2022 - 30 Jun 2022 | 22 Jul 2022 | 18 | 92% | 7% | 1% | 17% |
Payment Time Trends
Payment Distribution Trends
Invoice Payment Practices
This information is as reported by the business, and responses are in their own words.
Payment Terms
Standard payment terms
Standard payment terms 5 / 14 / 28 days - standard length is 30 days for most suppliers
Were there any changes to the standard payment terms in the reporting period?
No information available
Any other information about payment terms
No additional information
Maximum contractual payment period agreed
45
Dispute Resolution Process
Departmental requisitioners within the business liaise directly with suppliers to resolve issues with Accounts Payable being the main contract for queries regarding unpaid invoices / late payment etc. If such representatives are for any reason unable to resolve the dispute within 14 days, the dispute shall be referred to a director of each of the parties who shall attempt in good faith to resolve it; and if such directors are for any reason unable to resolve the dispute within 14 days of it being referred to them, the parties agree to consider entering into mediation in good faith to settle the dispute in accordance with the CEDR Model Mediation Procedure. To initiate the mediation, a party must serve notice in writing to the other parties to the dispute, referring the dispute to mediation. A copy of the referral should be sent to CEDR. Unless otherwise agreed between the parties to the dispute within 28 days of service of the ADR Notice (or such longer period as they may agree), the mediator shall be nominated by CEDR.
Other Payment Information
Has this business signed up to a code of conduct or standards on payment practices?
For example, signatories to The Prompt Payment Code must commit to paying 95% of their invoices within 60 days.
❌
Does this business offer e-invoicing in relation to qualifying contracts?
This is where suppliers can electronically submit and track invoices. It's not just allowing suppliers to email them an invoice.
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Does this business offer supply chain finance?
This is where a supplier who has submitted an invoice can be paid by a third-party finance provider earlier than the agreed payment date. The business would then pay the finance provider the invoiced sum.
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Under its payment practices and policies, can this business deduct sums from payments under qualifying contracts as a charge for remaining on a supplier list?
❌
During the reporting period, did the business deduct sums from payments as a charge for remaining on a supplier list?
No information available
Company Summary
Animal Friends Insurance Services Limited is a UK-based insurance company that specializes in providing insurance products for pets
The company was founded in 1998 and is headquartered in Amesbury, Wiltshire.\n\nThe company offers a variety of insurance products for pets, including lifetime, accident-only, and multi-pet policies
They also have a range of optional covers such as dental, complementary therapy, and overseas travel cover
Their main goal is to provide affordable and comprehensive insurance for pet owners, ensuring that their furry companions receive the best possible care in case of illness or injury.\n\nAnimal Friends Insurance Services Limited is committed to sustainability and has implemented various initiatives to reduce their environmental impact
They have a paperless policy for all their communications and have also installed solar panels at their headquarters
The company also supports various animal welfare charities and has donated over £4 million to date.\n\nThe company is led by its founder and CEO, Elaine Fairfax, who has been recognized for her efforts in promoting animal welfare and responsible pet ownership
Their team of dedicated employees is passionate about animal welfare and strives to provide excellent customer service.\n\nAnimal Friends Insurance Services Limited can be contacted through their website, which also provides information on their products and services
Their registered office address is Animal Friends Insurance, No
1 The Crescent, Sun Rise Way, Amesbury, Salisbury, Wiltshire, SP4 7QA, United Kingdom.\n\nIn summary, Animal Friends Insurance Services Limited is a leading insurance provider for pets in the UK, offering a range of affordable and comprehensive policies
They are committed to sustainability and supporting animal welfare charities
Led by a dedicated team, the company strives to provide the best possible care for pets and their owners
