| Reporting Period | Filing Date | Average Time to Pay (days) | Paid within 30 days | Paid 31-60 days | Paid after 60 days | Not Paid within Terms |
|---|---|---|---|---|---|---|
| 01 Jul 2018 - 31 Dec 2018 | 19 Feb 2019 | 24 | 69% | 23% | 8% | 38% |
| 01 Jan 2018 - 30 Jun 2018 | 13 Aug 2018 | 27 | 70% | 20% | 10% | 47% |
This information is as reported by the business, and responses are in their own words.
Standard payment terms
Sitel UK Limited’s standard supplier payment terms are ’30 days from date of invoice’. Some professional services suppliers are generally paid more quickly, in line with their contract, as are suppliers who have provided goods and services at short notice. Sitel UK Limited is committed to supporting small and medium-sized enterprises which are therefore paid on shorter terms, usually between 0 and 14 days.
Were there any changes to the standard payment terms in the reporting period?
No information available
Any other information about payment terms
Sitel UK Limited’s standard supplier payment terms are ’30 days from date of invoice’. Some professional services suppliers are paid more quickly, in line with their contract, as are suppliers who have provided goods and services at short notice. Sitel UK Limited is committed to supporting small and medium-sized enterprises which are therefore paid on shorter terms, usually between 0 and 14 days.
Maximum contractual payment period agreed
60
Sitel UK Limited is committed to fair dealing with all of its supply chain members, and transparency and swift resolution of disputed items are key principles in this process. If a dispute arises all of the parties involved will attempt, in good faith, to reach settlement as soon as possible. If the dispute is not resolved it shall be referred to expert determination.
Has this business signed up to a code of conduct or standards on payment practices?
For example, signatories to The Prompt Payment Code must commit to paying 95% of their invoices within 60 days.
❌
Does this business offer e-invoicing in relation to qualifying contracts?
This is where suppliers can electronically submit and track invoices. It's not just allowing suppliers to email them an invoice.
❌
Does this business offer supply chain finance?
This is where a supplier who has submitted an invoice can be paid by a third-party finance provider earlier than the agreed payment date. The business would then pay the finance provider the invoiced sum.
❌
Under its payment practices and policies, can this business deduct sums from payments under qualifying contracts as a charge for remaining on a supplier list?
❌
During the reporting period, did the business deduct sums from payments as a charge for remaining on a supplier list?
No information available
This registered entity, Sitel UK Limited, now trades under the global brand Foundever, following the earlier Sitel to Foundever rename in the group. Foundever describes itself as a customer experience company that combines digital operations, AI and agentic services with CX delivery, helping brands manage support, sales and back office functions at scale. Its own materials describe combining people, insight and technology to deliver customer experience outsourcing across many industries, including banking, retail, healthcare, telecoms and travel. The UK company forms part of this wider international group, which reports around 130,000 associates operating across 45 delivery countries, providing outsourced contact centre and customer experience services rather than manufacturing or software products of its own.
Generated from the company's website and Companies House records. Sources: sitel.com · sitel.com