SITEL UK LIMITED
Company Information
- Company Number
- 03450786
- Registered Address
- Earlsdon Park, 53-55 Butts Road, Coventry, United Kingdom, CV1 3BH
- Status
- Active
- Employee Count
- 4,025
- Turnover
- £167,901,000
- EBITDA
- £12,752,000
Additional Details
- Website
- https://ukcareers.sitel.com/
- Company Type
- Private limited Company
- Incorporated On
- 16 October 1997
- Nature of Business
- 61900 - Other telecommunications activities82990 - Other business support service activities not elsewhere classified
- Industries
- Human Resources, Recruitment And Admin, Software
- Region
- West Midlands
Time to Pay
Payment Timeline
Payment Features
Performance Reports History
| Reporting Period | Filing Date | Average Time to Pay (days) | Paid within 30 days | Paid 31-60 days | Paid after 60 days | Not Paid within Terms |
|---|---|---|---|---|---|---|
| 01 Jul 2018 - 31 Dec 2018 | 19 Feb 2019 | 24 | 69% | 23% | 8% | 38% |
Payment Time Trends
Payment Distribution Trends
Invoice Payment Practices
This information is as reported by the business, and responses are in their own words.
Payment Terms
Standard payment terms
Sitel UK Limited’s standard supplier payment terms are ’30 days from date of invoice’. Some professional services suppliers are generally paid more quickly, in line with their contract, as are suppliers who have provided goods and services at short notice. Sitel UK Limited is committed to supporting small and medium-sized enterprises which are therefore paid on shorter terms, usually between 0 and 14 days.
Were there any changes to the standard payment terms in the reporting period?
No information available
Any other information about payment terms
Sitel UK Limited’s standard supplier payment terms are ’30 days from date of invoice’. Some professional services suppliers are paid more quickly, in line with their contract, as are suppliers who have provided goods and services at short notice. Sitel UK Limited is committed to supporting small and medium-sized enterprises which are therefore paid on shorter terms, usually between 0 and 14 days.
Maximum contractual payment period agreed
60
Dispute Resolution Process
Sitel UK Limited is committed to fair dealing with all of its supply chain members, and transparency and swift resolution of disputed items are key principles in this process. If a dispute arises all of the parties involved will attempt, in good faith, to reach settlement as soon as possible. If the dispute is not resolved it shall be referred to expert determination.
Other Payment Information
Has this business signed up to a code of conduct or standards on payment practices?
For example, signatories to The Prompt Payment Code must commit to paying 95% of their invoices within 60 days.
❌
Does this business offer e-invoicing in relation to qualifying contracts?
This is where suppliers can electronically submit and track invoices. It's not just allowing suppliers to email them an invoice.
❌
Does this business offer supply chain finance?
This is where a supplier who has submitted an invoice can be paid by a third-party finance provider earlier than the agreed payment date. The business would then pay the finance provider the invoiced sum.
❌
Under its payment practices and policies, can this business deduct sums from payments under qualifying contracts as a charge for remaining on a supplier list?
❌
During the reporting period, did the business deduct sums from payments as a charge for remaining on a supplier list?
No information available
Company Summary
Sitel UK Limited is a leading customer experience management company, providing innovative solutions to businesses in the UK and around the world. Founded in 1985, the company has established itself as a key player in the industry, with a strong focus on sustainability and delivering high-quality products and services.
The company's sustainability program is centered around reducing its environmental impact and promoting social responsibility. Sitel UK Limited has implemented various initiatives such as reducing energy consumption, promoting recycling, and supporting local communities through charitable partnerships. This commitment to sustainability has earned the company recognition and awards, including the ISO 14001 certification for environmental management.
Sitel UK Limited offers a wide range of products and services, including customer service and technical support, sales and retention, and analytics and insights. With a team of highly skilled and trained professionals, the company is dedicated to providing exceptional customer experiences for its clients. They also offer customized solutions to meet the specific needs of each business they work with.
The key people behind Sitel UK Limited's success include CEO Laurent Uberti and COO Olivier Camino. Together, they bring years of experience and expertise in the customer experience industry, driving the company's growth and success. The company also has a strong management team and a dedicated workforce, all working towards achieving their goals and delivering the best results for their clients.
For more information on Sitel UK Limited and its services, you can visit their website at www.sitel.com/uk or contact them via email at info@sitel.com. Their registered office address is 2nd Floor, Matrix House, Basing View, Basingstoke, Hampshire, RG21 4DZ, United Kingdom.
