Ranked in 2 industries
This company is listed under more than one industry, so we show its position in each rather than picking one.
Score of 91.24/100 qualifies for PaymentCheck Certification
| Reporting Period | Filing Date | Average Time to Pay (days) | Paid within 30 days | Paid 31-60 days | Paid after 60 days | Not Paid within Terms |
|---|---|---|---|---|---|---|
| 01 Nov 2025 - 30 Apr 2026 | 21 May 2026 | 17 | 90% | 9% | 1% | 4% |
| 01 May 2025 - 31 Oct 2025 | 14 Nov 2025 | 16 | 88% | 11% | 1% | 17% |
| 01 Nov 2024 - 30 Apr 2025 | 13 May 2025 | 13 | 87% | 13% | 0% | 18% |
| 01 May 2024 - 31 Oct 2024 | 25 Nov 2024 | 16 | 79% | 21% | 0% | 27% |
| 01 Nov 2023 - 30 Apr 2024 | 22 May 2024 | 20 | 70% | 29% | 1% | 41% |
| 01 May 2023 - 31 Oct 2023 | 08 Nov 2023 | 23 | 97% | 3% | 0% | 46% |
| 01 Nov 2022 - 30 Apr 2023 | 05 Jun 2023 | 27 | 50% | 47% | 3% | 62% |
| 01 May 2022 - 31 Oct 2022 | 11 May 2023 | 32 | 56% | 33% | 11% | 38% |
This information is as reported by the business, and responses are in their own words.
Standard payment terms
Payment terms are agreed at the point of contracting with a new supplier and are defined by the supplier. The most usual terms are 30 days from the date of invoice. Any changes to supplier terms, are agreed with the supplier and the Executive before updating the suppliers master record.
Were there any changes to the standard payment terms in the reporting period?
No information available
Any other information about payment terms
No further comment
Maximum contractual payment period agreed
60
Disputed invoices are the responsibility of the business stakeholder to resolve with the supplier. A dedicated email address is set up for suppliers to enquire on the status of their payment.
Has this business signed up to a code of conduct or standards on payment practices?
For example, signatories to The Prompt Payment Code must commit to paying 95% of their invoices within 60 days.
❌
Does this business offer e-invoicing in relation to qualifying contracts?
This is where suppliers can electronically submit and track invoices. It's not just allowing suppliers to email them an invoice.
❌
Does this business offer supply chain finance?
This is where a supplier who has submitted an invoice can be paid by a third-party finance provider earlier than the agreed payment date. The business would then pay the finance provider the invoiced sum.
❌
Under its payment practices and policies, can this business deduct sums from payments under qualifying contracts as a charge for remaining on a supplier list?
❌
During the reporting period, did the business deduct sums from payments as a charge for remaining on a supplier list?
No information available
Sigma Connected Ltd is the UK operations company within the Sigma Connected Group, itself part of the Digicall Group, and is a wholly owned subsidiary and Appointed Representative of Sigma Connected Holdings Limited, which is FCA regulated. It provides outsourced customer contact and business process outsourcing services, including customer service, complaint management, customer acquisition and collections, delivered across phone, web, live chat, SMS, social media and email. It works with clients in energy, water, financial services, telecommunications, retail and ecommerce, travel, insurance and government sectors. Its trading styles include McLaren Credit Services, a debt collection agency, and ReachOut, which supports customers in problem debt. Companies House lists its business as call centre activities and debt collection agency activities.
Generated from the company's website and Companies House records. Sources: sigmaconnected.com · sigmaconnected.com