| Reporting Period | Filing Date | Average Time to Pay (days) | Paid within 30 days | Paid 31-60 days | Paid after 60 days | Not Paid within Terms |
|---|---|---|---|---|---|---|
| 01 Jul 2025 - 31 Dec 2025 | 26 Jan 2026 | 36 | 63% | 30% | 7% | 14% |
| 01 Jan 2025 - 30 Jun 2025 | 30 Jul 2025 | 46 | 34% | 59% | 7% | 13% |
| 01 Jul 2024 - 31 Dec 2024 | 27 Jan 2025 | 45 | 31% | 64% | 5% | 23% |
| 01 Jan 2024 - 30 Jun 2024 | 18 Jul 2024 | 44 | 35% | 60% | 5% | 16% |
| 01 Jul 2023 - 31 Dec 2023 | 29 Jan 2024 | 43 | 39% | 56% | 5% | 16% |
| 01 Jan 2023 - 30 Jun 2023 | 26 Jul 2023 | 42 | 39% | 56% | 5% | 18% |
| 01 Jul 2022 - 31 Dec 2022 | 25 Jan 2023 | 42 | 42% | 53% | 5% | 20% |
| 01 Jan 2022 - 30 Jun 2022 | 28 Jul 2022 | 42 | 40% | 56% | 4% | 18% |
| 01 Jul 2021 - 31 Dec 2021 | 26 Jan 2022 | 41 | 40% | 55% | 5% | 19% |
| 01 Jan 2021 - 30 Jun 2021 | 30 Jul 2021 | 47 | 30% | 62% | 8% | 22% |
| 01 Jul 2020 - 31 Dec 2020 | 29 Jan 2021 | 60 | 30% | 58% | 12% | 35% |
| 01 Jan 2020 - 30 Jun 2020 | 30 Jul 2020 | 59 | 20% | 41% | 39% | 79% |
| 01 Jul 2019 - 31 Dec 2019 | 30 Jan 2020 | 70 | 22% | 45% | 33% | 56% |
| 01 Jan 2019 - 30 Jun 2019 | 25 Jul 2019 | 51 | 35% | 30% | 35% | 95% |
| 01 Jul 2018 - 31 Dec 2018 | 31 Jan 2019 | 46 | 28% | 43% | 28% | 93% |
| 01 Jan 2018 - 30 Jun 2018 | 31 Jul 2018 | 56 | 23% | 39% | 38% | 60% |
This information is as reported by the business, and responses are in their own words.
Standard payment terms
Payment terms vary by supplier and are agreed as part of contract negotiations.
Were there any changes to the standard payment terms in the reporting period?
No information available
Any other information about payment terms
We follow a strict "no purchase order, no payment" policy. Unless an exception is formally approved by an authorised representative, any invoice submitted without a valid purchase order number will be rejected and returned to the supplier. To provide more detail on the total value of payments not paid within agreed period: £4,199,180 was Intercompany and £3,031,902 were due to a dispute.
Maximum contractual payment period agreed
60
Suppliers can contact the Accounts Payable team regarding payment queries at our Finance Service Centre via Resolution.Team@uk.issworld.com or contact the ISS requisitioner, information is included on the Purchase Orders.
Has this business signed up to a code of conduct or standards on payment practices?
For example, signatories to The Prompt Payment Code must commit to paying 95% of their invoices within 60 days.
❌
Does this business offer e-invoicing in relation to qualifying contracts?
This is where suppliers can electronically submit and track invoices. It's not just allowing suppliers to email them an invoice.
❌
Does this business offer supply chain finance?
This is where a supplier who has submitted an invoice can be paid by a third-party finance provider earlier than the agreed payment date. The business would then pay the finance provider the invoiced sum.
❌
Under its payment practices and policies, can this business deduct sums from payments under qualifying contracts as a charge for remaining on a supplier list?
❌
During the reporting period, did the business deduct sums from payments as a charge for remaining on a supplier list?
No information available
ISS Facility Services Limited is a leading global provider of facility management and support services. They offer a wide range of services including cleaning, catering, security, technical maintenance, and support services such as reception and helpdesk.
The company is committed to sustainability and has a comprehensive sustainability program in place. This includes reducing their own environmental impact, promoting sustainable practices to clients, and investing in sustainable solutions. They have also set ambitious targets to reduce their carbon emissions and increase their use of renewable energy.
In terms of products and services, ISS Facility Services Limited has a diverse portfolio. They offer customized solutions for each client, tailored to their specific needs. They also have a wide range of specialist services, such as waste management, landscaping, and pest control. Their focus on innovation has led to the development of various digital solutions to improve efficiency and productivity.
The key people at ISS Facility Services Limited include Matthew Brabin, the CEO, who has extensive experience in the facilities management industry. Other key members of the leadership team include the CFO, CIO, and Head of Human Resources. The company also has a strong team of over 500,000 employees worldwide, who are dedicated to providing high-quality services to clients.
Contact information for ISS Facility Services Limited can be found on their website, including their registered office address in Woking, Surrey. The website also provides information on their services, sustainability initiatives, and career opportunities. In British English, the website address is www.uk.issworld.com and the registered office address is The Charter Building, Charter Place, Woking, Surrey, GU21 6ER.
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