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Train Travel Payment Practices Report 2020

•By PaymentCheck•Reports

UK Train Travel Payment Practices: Above Average, But With Concerning Laggards

The Numbers

  • Number of companies analysed: 9
  • Average PaymentCheck Score (Train Travel): 53.2/100
  • UK average PaymentCheck Score: 50.0/100
  • Train Travel sector performance above UK average: 3.2 points
  • Highest score: 88.5/100 (MERSEYRAIL ELECTRICS 2002 LIMITED)
  • Lowest score: 28.2/100 (HITACHI RAIL LIMITED)
  • Regional analysis covered: North West, East Midlands, North East, London, South East.

What Stands Out

While the UK train travel sector scores a slightly above-average 53.2 out of 100, the significant disparity between the top and bottom performers – a 60.3-point difference between MERSEYRAIL and HITACHI RAIL – reveals substantial inconsistencies in payment practices. The concentration of companies in the London region (5 out of 9) coupled with a below-average regional score suggests a possible systemic challenge in the capital.

Best Payers

  1. MERSEYRAIL ELECTRICS 2002 LIMITED - 88.5/100
  2. TRANSPORT UK EAST ANGLIA LIMITED - 57.9/100
  3. EUROSTAR INTERNATIONAL LIMITED - 57.05/100
  4. PANDROL LIMITED - 52.5/100
  5. THE CHILTERN RAILWAY COMPANY LIMITED - 52.1/100

Worst Payers

  1. HITACHI RAIL LIMITED - 28.2/100
  2. UNIPART RAIL LIMITED - 45/100
  3. SIEMENS MOBILITY LIMITED - 46.17/100
  4. WEST MIDLANDS TRAINS LIMITED - 51.4/100
  5. THE CHILTERN RAILWAY COMPANY LIMITED - 52.1/100

Regional Patterns

The North West, with a single representative, boasts the highest regional average at 88.5, driven by MERSEYRAIL's strong performance. Conversely, the South East only included one company, UNIPART RAIL LIMITED with a score of 45/100. London’s performance is also concerning, with five companies averaging just 48.1, pulling down the overall sector average.

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Ultimately, while the train travel sector edges above the UK average by 3.2 points, the concerning 60.3 point difference between the best and worst payers suggests a need for closer examination of payment practices within the industry, particularly in London and the South East.