Road Travel Payment Practices Improve Marginally: 2020 Score of 63.5/100 vs 2025 Score of 66.5/100

The Comparison

• 2020: 264 road travel companies assessed demonstrated an average payment practice score of 63.5 out of 100. This indicates considerable room for improvement in areas such as payment speed, transparency, and dispute resolution.
• 2025: 266 road travel companies showed a slightly improved average payment practice score of 66.5 out of 100. The number of companies sampled grew slightly, suggesting a sustained, albeit slow, interest in benchmarking payment behaviors.

What This Means

The data reveals a minor, almost negligible, advance in payment practices within the road travel sector over five years, with the average score increasing by just 3 points. While any improvement is positive, such a small change across a significant number of companies indicates that systemic issues affecting payment efficiency are proving stubbornly persistent, or that improvements are not being realised across the sector as a whole. Further analysis is needed to pinpoint specific areas where progress stalled.

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In short: Road travel payment practices shifted slowly from 63.5/100 (2020) to 66.5/100 (2025).