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Primary Care Payment Practices Report 2021

•By PaymentCheck•Reports

UK Primary Care Payments: Wide Disparities Mask Above-Average Performance

While the UK primary care sector outperforms the national average on payment practices, a closer look reveals a significant gulf between the best and worst payers.

The Numbers

  • Companies Analysed: 24
  • Average PaymentCheck Score: 64.6/100
  • UK Average: 50.0/100
  • Outperformance: Primary Care is 14.6 points above the UK average.
  • Top Payer Score: 98.3/100 (Optical Express Limited)
  • Bottom Payer Score: 37.93/100 (OTC Direct Limited)
  • Regional High: South West average 87.8/100 (4 companies)
  • Regional Low: North West average 59.2/100 (6 companies)

What Stands Out

The range between the top and bottom payers is enormous – over 60 points, indicating wildly different approaches to invoice settlement within the same sector. The concentration of strong payers in the dental care sector (Oasis and Xeon Smiles) suggests potential industry-specific best practices worth investigating, but whether those are applicable to other types of primary care is another question.

Best Payers

  1. OPTICAL EXPRESS LIMITED - 98.3/100
  2. OASIS DENTAL CARE (CENTRAL) LIMITED - 95.9/100
  3. OASIS DENTAL CARE (SOUTHERN) LIMITED - 95.35/100
  4. XEON SMILES UK LIMITED - 94.9/100
  5. RAMSAY HEALTH CARE UK OPERATIONS LIMITED - 84.35/100

Worst Payers

  1. OTC DIRECT LIMITED - 37.93/100
  2. CATALYST HEALTHCARE (ROMFORD) LIMITED - 41.2/100
  3. BAUSCH LOMB UK LIMITED - 43.8/100
  4. WHITECROSS DENTAL CARE LIMITED - 44.53/100
  5. IDH LIMITED - 45.1/100

Regional Patterns

The South West demonstrates a significantly higher average payment score (87.8/100) compared to the other regions, suggesting possible area-specific efficiencies or differing priorities around prompt payments. In contrast, the North West lags behind with an average of 59.2/100, despite having the largest sample size of six companies, perhaps hinting at systemic challenges in the region.

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Despite outperforming the UK average by 14.6 points, the spread between the top and bottom primary care payers – a staggering 60.37 points – reveals a worrying lack of consistency in payment practices.