FIRST CUSTOMER CONTACT LIMITED
Company Information
- Company Number
- 07939526
- Registered Address
- 8th Floor The Point, 37 North Wharf Road, London, United Kingdom, W2 1AF
- Status
- Active
- Employee Count
- Coming Soon
- Turnover
- Coming Soon
- EBITDA
- Coming Soon
Additional Details
- Company Type
- Private limited Company
- Incorporated On
- 7 February 2012
- Nature of Business
- 82110 - Combined office administrative service activities
- Industries
- Coming Soon
- Region
- UnknownNot specified in payment practices report
Time to Pay
Payment Timeline
Payment Features
Payment Score History
Company Review
Trend Analysis
FIRST CUSTOMER CONTACT LIMITED typically processes payments just beyond standard 30-day terms, with an average payment time of 32 days. While 72% of payments are made within 30 days, a notable 28% extend beyond this, indicating a consistent pattern of slightly delayed payments for a segment of invoices. This suggests a trajectory where suppliers should anticipate that payments may frequently fall just outside immediate terms.
Volatility Analysis
The payment profile demonstrates moderate volatility and introduces some predictability concerns, as 17% of payments are classified as late. A significant 12% of payments extend beyond 60 days, presenting a tangible risk of substantial delays for a portion of transactions. Suppliers should be aware of this inherent unpredictability when forecasting cash flow.
Summary Analysis
Suppliers should plan for potential payment delays from FIRST CUSTOMER CONTACT LIMITED, acknowledging the 32-day average and 17% late payment rate. Key decision factors include the impact of 12% of payments extending beyond 60 days on working capital and cash flow. To mitigate risk, consider negotiating staggered payment schedules or stricter early payment discounts.
Performance Reports History
| Reporting Period | Filing Date | Average Time to Pay (days) | Paid within 30 days | Paid 31-60 days | Paid after 60 days | Not Paid within Terms |
|---|---|---|---|---|---|---|
| 01 Oct 2024 - 31 Mar 2025 | 25 Apr 2025 | 32 | 72% | 16% | 12% | 17% |
Payment Time Trends
Payment Distribution Trends
Invoice Payment Practices
This information is as reported by the business, and responses are in their own words.
Payment Terms
Standard payment terms
The Company’s standard payment terms are 60 days from date of valid invoice. It is the Group’s policy to agree appropriate payment terms for each transaction or series of transactions, and to abide by those terms on the submission of a valid invoice. The Company regularly agrees variations to the standard terms with individual suppliers depending on the nature of the goods/services and other circumstances.
Were there any changes to the standard payment terms in the reporting period?
No information available
Any other information about payment terms
No additional information
Maximum contractual payment period agreed
90
Dispute Resolution Process
The Company is committed to dealing with suppliers in a fair, consistent and transparent manner. We seek to resolve any invoice queries as quickly as possible between the Accounts Payable team and the relevant supplier. If a dispute cannot be resolved it is escalated to the relevant Head of Department and Procurement.
Other Payment Information
Has this business signed up to a code of conduct or standards on payment practices?
For example, signatories to The Prompt Payment Code must commit to paying 95% of their invoices within 60 days.
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Does this business offer e-invoicing in relation to qualifying contracts?
This is where suppliers can electronically submit and track invoices. It's not just allowing suppliers to email them an invoice.
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Does this business offer supply chain finance?
This is where a supplier who has submitted an invoice can be paid by a third-party finance provider earlier than the agreed payment date. The business would then pay the finance provider the invoiced sum.
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Under its payment practices and policies, can this business deduct sums from payments under qualifying contracts as a charge for remaining on a supplier list?
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During the reporting period, did the business deduct sums from payments as a charge for remaining on a supplier list?
No information available
Company Summary
FIRST CUSTOMER CONTACT LIMITED is an active Private limited Company specialising in initial customer interactions and engagement. This type of organisation typically focuses on establishing the first point of communication with clients or prospective customers.
Incorporated on 7 February 2012, the company operates under company number 07939526. Its registered office is situated at 8th Floor The Point, 37 North Wharf Road, London, United Kingdom, W2 1AF.
In the UK market, companies focused on first customer contact commonly provide services such as call centre operations, customer support, lead generation, and various forms of initial sales outreach.
