NHS PROFESSIONALS LIMITED
Company Information
- Company Number
- 06704614
- Registered Address
- Breakspear Park, Breakspear Way, Hemel Hempstead, Hertfordshire, United Kingdom, HP2 4TZ
- Status
- Active
- Employee Count
- 27,931
- Turnover
- £1,202,540,000
- EBITDA
- £11,955,000
Additional Details
- Website
- https://nhsp.co.uk/
- Company Type
- Private limited Company
- Incorporated On
- 23 September 2008
- Nature of Business
- 78200 - Temporary employment agency activities84110 - General public administration activities
- Industries
- Human Resources, Recruitment And Admin
- Region
- East of England
Time to Pay
Payment Timeline
Payment Features
Payment Score History
Performance Reports History
| Reporting Period | Filing Date | Average Time to Pay (days) | Paid within 30 days | Paid 31-60 days | Paid after 60 days | Not Paid within Terms |
|---|---|---|---|---|---|---|
| 01 Jul 2025 - 30 Sept 2025 | 10 Oct 2025 | 29 | 58% | 42% | 0% | 62% |
| 01 Apr 2025 - 30 Jun 2025 | 28 Jul 2025 | 27 | 66% | 33% | 1% | 65% |
| 01 Jan 2025 - 31 Mar 2025 | 07 Apr 2025 | 28 | 58% | 42% | 0% | 61% |
| 01 Oct 2024 - 31 Dec 2024 | 08 Jan 2025 | 28 | 62% | 38% | 0% | 55% |
| 01 Apr 2024 - 30 Jun 2024 | 08 Jul 2024 | 28 | 65% | 35% | 0% | 54% |
| 01 Jan 2024 - 31 Mar 2024 | 15 Apr 2024 | 29 | 61% | 39% | 0% | 57% |
| 01 Oct 2023 - 31 Dec 2023 | 05 Jan 2024 | 29 | 64% | 36% | 0% | 56% |
| 01 Jul 2023 - 30 Sept 2023 | 05 Oct 2023 | 29 | 65% | 35% | 0% | 57% |
| 01 Apr 2023 - 30 Jun 2023 | 07 Jul 2023 | 29 | 66% | 34% | 0% | 56% |
| 01 Oct 2022 - 31 Dec 2022 | 10 Jan 2023 | 29 | 65% | 35% | 0% | 53% |
| 01 Jul 2022 - 30 Sept 2022 | 04 Oct 2022 | 30 | 63% | 37% | 0% | 56% |
| 01 Apr 2022 - 30 Jun 2022 | 05 Jul 2022 | 30 | 59% | 40% | 0% | 56% |
| 01 Oct 2021 - 31 Mar 2022 | 07 Apr 2022 | 30 | 60% | 39% | 1% | 53% |
| 01 Apr 2021 - 30 Sept 2021 | 15 Oct 2021 | 29 | 61% | 39% | 0% | 53% |
| 01 Oct 2020 - 31 Mar 2021 | 27 Apr 2021 | 30 | 61% | 39% | 0% | 55% |
Payment Time Trends
Payment Distribution Trends
Invoice Payment Practices
This information is as reported by the business, and responses are in their own words.
Payment Terms
Standard payment terms
Net 30 days from date of receipt of supplier invoice
Were there any changes to the standard payment terms in the reporting period?
No information available
Any other information about payment terms
No additional information
Maximum contractual payment period agreed
30
Dispute Resolution Process
Agency Suppliers This process details the steps involved to raise a complaint with regards to the NHSP Accounts Payable processes for Agency Suppliers supplying flexible workers to Client Trusts, including; • Self-billing • Invoice processing • Payment * Please note, where a complaint is identified as a direct responsibility of a Client Trust, we will attempt to assist through to the point of resolution, however we may have no alternative but to forward your complaint to the Trust for their internal investigation & response direct. Acknowledgement of your complaint will be sent within 5 working days & will then follow the dispute resolution process of the Trust themselves. In the first instance, please contact your dedicated Account Manager in an effort to identify & resolve the issue quickly. If you have not been assigned an Account Manager, email APQueries@nhsprofessionals.nhs.uk & a member of the Accounts Payable Team will assist. The majority of disputes will be resolved at this stage, however, if the dispute is not resolved, or you are dissatisfied with the response received, refer to escalation step 1 Escalation step 1 • Send your complaint to APQueries@nhsprofessionals.nhs.uk • Include as much detailed information as possible, along with any relevant correspondence / supporting evidence • This will be acknowledged within 2 working days & forwarded to the Transaction Processing Manager for review • A full response will be given within 25 working days • If the issue is still not resolved, or you are dissatisfied with the response received, refer to escalation step 2 Escalation step 2 • Forward the response from escalation step 1, back to the Transaction Processing Manager & cc APQueries@nhsprofessionals.nhs.uk requesting escalation to the Head Of Financial Management • Include as much detailed information as possible, along with any relevant correspondence / supporting evidence, & state the reason/s why you are dissatisfied with the initial response • This will be acknowledged within 2 working days & forwarded to the Head of Financial Management for review • A full response will be given within 25 working days NHSP Service concerns can also be raised by submitting a web based feedback form via the NHSP website https://www.nhsprofessionals.nhs.uk/Feedback/NHSP-Service-Concerns Corporate Suppliers This process details the steps involved to raise a complaint with regards to the NHSP Accounts Payable processes for Corporate Suppliers supplying NHSP, including; • Invoice processing • Payment In the first instance, please contact the Team via CorporateQueries@nhsprofessionals.nhs.uk & a member of the team will assist in an effort to resolve the issue quickly. The majority of disputes will be resolved at this stage, however, if the dispute is not resolved, or you are dissatisfied with the response received, refer to escalation step 1 Escalation step 1 • Send your complaint to CorporateQueries@nhsprofessionals.nhs.uk • Include as much detailed information as possible, along with any relevant correspondence / supporting evidence • This will be acknowledged within 2 working days & forwarded to the Transaction Processing Manager for review • A full response will be given within 25 working days • If the issue is still not resolved, or you are dissatisfied with the response received, refer to escalation step 2 Escalation step 2 • Forward the response from escalation step 1, back to the Transaction Processing Manager & cc CorporateQueries@nhsprofessionals.nhs.uk requesting escalation to the Head Of Financial Management • Include as much detailed information as possible, along with any relevant correspondence / supporting evidence, & state the reason/s why you are dissatisfied with the initial response • This will be acknowledged within 2 working days & forwarded to the Head of Financial Management for review • A full response will be given within 25 working days NHSP Service concerns can also be raised by submitting a web based feedback form via the NHSP website https://www.nhsprofessionals.nhs.uk/Feedback/NHSP-Service-Concerns
Other Payment Information
Has this business signed up to a code of conduct or standards on payment practices?
For example, signatories to The Prompt Payment Code must commit to paying 95% of their invoices within 60 days.
❌
Does this business offer e-invoicing in relation to qualifying contracts?
This is where suppliers can electronically submit and track invoices. It's not just allowing suppliers to email them an invoice.
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Does this business offer supply chain finance?
This is where a supplier who has submitted an invoice can be paid by a third-party finance provider earlier than the agreed payment date. The business would then pay the finance provider the invoiced sum.
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Under its payment practices and policies, can this business deduct sums from payments under qualifying contracts as a charge for remaining on a supplier list?
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During the reporting period, did the business deduct sums from payments as a charge for remaining on a supplier list?
No information available
Company Summary
NHS Professionals Limited is a leading provider of workforce solutions for the healthcare sector in the UK. It was established in 2002 as a not-for-profit organization and is owned by the Department of Health and Social Care.
The company offers a range of services including temporary and permanent staffing, managed services, and training and development programs. They work closely with the National Health Service (NHS) to support their staffing needs and ensure high-quality patient care.
NHS Professionals Limited is committed to sustainability and has implemented various initiatives to reduce their environmental impact. This includes reducing energy consumption, promoting recycling, and using eco-friendly products. They also have a sustainability program in place to raise awareness and educate their employees on sustainable practices.
The company's key people include CEO Nicola McQueen, who has been with the organization since 2019, and Chairperson Robyn Weatherley, who has extensive experience in the healthcare industry.
For any inquiries or to use their services, individuals or organizations can contact NHS Professionals Limited through their website, www.nhsprofessionals.nhs.uk, or by calling their registered office at 3rd Floor, Edward Hyde Building, 38 Clarendon Road, Watford, Hertfordshire, WD17 1JW.
Overall, NHS Professionals Limited plays a crucial role in supporting the NHS and ensuring high standards of healthcare in the UK. Their commitment to sustainability and their wide range of services make them a valuable asset to the healthcare sector.
