Score of 89.6/100 qualifies for PaymentCheck Certification
| Reporting Period | Filing Date | Average Time to Pay (days) | Paid within 30 days | Paid 31-60 days | Paid after 60 days | Not Paid within Terms |
|---|---|---|---|---|---|---|
| 01 Jul 2025 - 31 Dec 2025 | 30 Jan 2026 | 23 | 91% | 8% | 1% | 11% |
| 01 Jan 2025 - 30 Jun 2025 | 31 Jul 2025 | 28 | 90% | 9% | 1% | 12% |
| 01 Jul 2024 - 31 Dec 2024 | 24 Jan 2025 | 24 | 94% | 6% | 0% | 10% |
| 01 Jan 2024 - 30 Jun 2024 | 30 Jul 2024 | 25 | 91% | 8% | 1% | 12% |
| 01 Jul 2023 - 31 Dec 2023 | 31 Jan 2024 | 29 | 86% | 12% | 3% | 15% |
| 01 Jan 2023 - 30 Jun 2023 | 31 Jul 2023 | 25 | 90% | 9% | 1% | 14% |
| 01 Jul 2022 - 31 Dec 2022 | 30 Jan 2023 | 27 | 92% | 7% | 1% | 11% |
| 01 Jan 2022 - 30 Jun 2022 | 28 Jul 2022 | 26 | 91% | 6% | 2% | 9% |
| 01 Jan 2021 - 30 Jun 2021 | 30 Jul 2021 | 28 | 91% | 8% | 1% | 10% |
| 01 Jul 2020 - 31 Dec 2020 | 29 Jan 2021 | 24 | 82% | 16% | 2% | 25% |
| 01 Jan 2020 - 30 Jun 2020 | 30 Jul 2020 | 25 | 91% | 8% | 1% | 11% |
| 01 Jul 2019 - 31 Dec 2019 | 31 Jan 2020 | 24 | 86% | 11% | 4% | 16% |
| 01 Jan 2019 - 30 Jun 2019 | 29 Aug 2019 | 25 | 88% | 9% | 3% | 20% |
| 01 Jul 2018 - 31 Dec 2018 | 01 Feb 2019 | 18 | 88% | 9% | 3% | 17% |
| 01 Jan 2018 - 30 Jun 2018 | 06 Aug 2018 | 21 | 89% | 7% | 4% | 36% |
This information is as reported by the business, and responses are in their own words.
Standard payment terms
Standard payment terms are Net 30 days, calculated from the date that a valid invoice is received by NHS SBS Ltd. This is in accordance with our Purchase Order and Supplier Contract terms and conditions.
Were there any changes to the standard payment terms in the reporting period?
No information available
Any other information about payment terms
No additional information
Maximum contractual payment period agreed
60
Website: https://www.soprasteria.co.uk/about-us/working-with-suppliers We have a 2-stage complaints procedure. At each stage it will help us to resolve your complaint quickly if you can give us as much clear detail as possible, including any documents and correspondence and stating that you are making a complaint in line with our procedure. The stages of the Supplier Payment Complaints procedure Stage 1 This is the first opportunity for Sopra Steria to resolve a complainant’s dissatisfaction, and the majority of complaints will be resolved at this stage. In the first instance, we will try to get your payment complaint resolved by the Head of the Accounts Payable team. Upon receipt of your complaint we will contact the Head of the Accounts Payable and ask them to deal with your complaint. Please add the following subject line to your letter/e-mail: Stage 1 Supplier Payment Complaint FAO Head of Accounts Payable. Stage 2 If you are dissatisfied with this response you may request a review by the Chief Accountant. Your request should be sent to the address given in the Contact Us section of the website, with the subject line: Stage 2 Supplier Payment Complaint FAO Chief Accountant. It will be forwarded to the Chief Accountant for a review. Timescales for handling a complaint Stage 1 - maximum 20 working days •acknowledgement within 5 working days •full response within 20 working days Stage 2 – maximum 20 working days •acknowledgement within 5 working days •full response within 20 working days
Has this business signed up to a code of conduct or standards on payment practices?
For example, signatories to The Prompt Payment Code must commit to paying 95% of their invoices within 60 days.
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Does this business offer e-invoicing in relation to qualifying contracts?
This is where suppliers can electronically submit and track invoices. It's not just allowing suppliers to email them an invoice.
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Does this business offer supply chain finance?
This is where a supplier who has submitted an invoice can be paid by a third-party finance provider earlier than the agreed payment date. The business would then pay the finance provider the invoiced sum.
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Under its payment practices and policies, can this business deduct sums from payments under qualifying contracts as a charge for remaining on a supplier list?
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During the reporting period, did the business deduct sums from payments as a charge for remaining on a supplier list?
No information available
NHS Shared Business Services Limited is a joint venture between the Department of Health and Social Care and Sopra Steria, established in 2004 to provide corporate support services to the NHS. It supplies finance and accounting, payroll and pensions, HR administration, procurement, and consulting services, along with framework agreements covering business services, construction and estates, digital and IT, and health. It processes large volumes of NHS payments and supports the majority of NHS trusts in England with shared operational services, aiming to increase efficiency and free up resources for patient care. The company describes itself as the UK's only full service provider of corporate services to the NHS.
Generated from the company's website and Companies House records. Sources: sbs.nhs.uk · sbs.nhs.uk