ONE CALL INSURANCE SERVICES LIMITED
Company Information
- Company Number
- 04693136
- Registered Address
- Saturn Building First Point, Balby Carr Bank, Doncaster, South Yorkshire, DN4 5JQ
- Status
- Active
- Employee Count
- 389
- Turnover
- £52,359,000
- EBITDA
- £18,217,000
Additional Details
- Website
- https://onecalldirect.co.uk/
- Company Type
- Private limited Company
- Incorporated On
- 11 March 2003
- Nature of Business
- 66220 - Activities of insurance agents and brokers
- Industries
- Financial Services
- Region
- Yorkshire and The Humber
Time to Pay
Payment Timeline
Payment Features
Payment Score History
Performance Reports History
| Reporting Period | Filing Date | Average Time to Pay (days) | Paid within 30 days | Paid 31-60 days | Paid after 60 days | Not Paid within Terms |
|---|---|---|---|---|---|---|
| 01 Jan 2025 - 30 Jun 2025 | 17 Jul 2025 | 20 | 83% | 14% | 3% | 38% |
| 01 Jul 2024 - 31 Dec 2024 | 31 Jan 2025 | 18 | 90% | 9% | 1% | 27% |
| 01 Jan 2024 - 30 Jun 2024 | 29 Jul 2024 | 26 | 84% | 12% | 4% | 36% |
| 01 Jul 2023 - 31 Dec 2023 | 31 Jan 2024 | 23 | 81% | 15% | 4% | 35% |
| 01 Jan 2023 - 30 Jun 2023 | 26 Jul 2023 | 23 | 85% | 11% | 4% | 24% |
Payment Time Trends
Payment Distribution Trends
Invoice Payment Practices
This information is as reported by the business, and responses are in their own words.
Payment Terms
Standard payment terms
The standard contractual payment terms for suppliers are 30 days however this varies for each supplier dependent on the nature of the business and type of supply.
Were there any changes to the standard payment terms in the reporting period?
No information available
Any other information about payment terms
No additional information
Maximum contractual payment period agreed
30
Dispute Resolution Process
Heads of departments at One Call Insurance Services will confirm qualifying contract against original purchase order or quotation and check that services have been provided, or product has been received. If there is a concern, the department manager will query the contract with the account manager to understand the differences. This can typically take 2 working days - 14 working days depending on availability and communication method. Once resolution has been resolved, if credit memos or further documentation is required, the finance department will wait for the documentation, accurately record it and then payment will be authorised.
Other Payment Information
Has this business signed up to a code of conduct or standards on payment practices?
For example, signatories to The Prompt Payment Code must commit to paying 95% of their invoices within 60 days.
❌
Does this business offer e-invoicing in relation to qualifying contracts?
This is where suppliers can electronically submit and track invoices. It's not just allowing suppliers to email them an invoice.
❌
Does this business offer supply chain finance?
This is where a supplier who has submitted an invoice can be paid by a third-party finance provider earlier than the agreed payment date. The business would then pay the finance provider the invoiced sum.
❌
Under its payment practices and policies, can this business deduct sums from payments under qualifying contracts as a charge for remaining on a supplier list?
❌
During the reporting period, did the business deduct sums from payments as a charge for remaining on a supplier list?
No information available
Company Summary
One Call Insurance Services Limited is a UK-based insurance company that offers a range of insurance products and services. The company was founded in 1995 and is headquartered in Doncaster, England.
The company's sustainability program focuses on reducing its environmental impact through various initiatives such as recycling, energy conservation, and promoting sustainable transportation options for its employees. One Call Insurance Services Limited also partners with local charities and organizations to support community development and social responsibility.
The company's products and services include car insurance, home insurance, van insurance, and travel insurance. They also offer a range of additional services such as breakdown cover, legal protection, and excess protection.
The key people at One Call Insurance Services Limited include founder and CEO, John Radford, and managing director, Ian Russell. They are supported by a team of experienced professionals who are committed to providing excellent customer service and innovative insurance solutions.
The company's website address is www.onecallinsurance.co.uk, where customers can get a quote, manage their policies, and find useful information about insurance. One Call Insurance Services Limited's registered office address is First Point, Balby Carr Bank, Doncaster, DN4 5JQ, United Kingdom.
In summary, One Call Insurance Services Limited is a reputable insurance company that is dedicated to sustainability, offering a variety of insurance products and services, and led by a team of experienced professionals. Their commitment to customer service and community involvement makes them a trusted choice for insurance needs.
