FINANCIAL OMBUDSMAN SERVICE LIMITED
Company Information
- Company Number
- 03725015
- Registered Address
- Exchange Tower, Harbour Exchange Square, London, E14 9SR
- Status
- Active
- Employee Count
- 2,482
- Turnover
- £246,297,000
- EBITDA
- £23,812,000
Additional Details
- Website
- https://capitalplans.co.uk/
- Company Type
- Private company limited by guarantee without share capital
- Incorporated On
- 26 February 1999
- Nature of Business
- 94990 - Activities of other membership organisations not elsewhere classified
- Industries
- Financial Services
- Region
- London
Time to Pay
Payment Timeline
Payment Features
Payment Score History
Performance Reports History
| Reporting Period | Filing Date | Average Time to Pay (days) | Paid within 30 days | Paid 31-60 days | Paid after 60 days | Not Paid within Terms |
|---|---|---|---|---|---|---|
| 01 Apr 2025 - 30 Sept 2025 | 27 Oct 2025 | 21 | 89% | 10% | 1% | 11% |
| 01 Oct 2024 - 31 Mar 2025 | 18 Jun 2025 | 20 | 90% | 9% | 1% | 10% |
| 01 Apr 2023 - 30 Sept 2023 | 23 Oct 2023 | 20 | 90% | 9% | 1% | 10% |
| 01 Apr 2022 - 30 Sept 2022 | 31 Oct 2022 | 24 | 87% | 8% | 5% | 13% |
| 01 Oct 2021 - 31 Mar 2022 | 13 Apr 2022 | 22 | 82% | 15% | 3% | 18% |
| 01 Apr 2021 - 30 Sept 2021 | 01 Nov 2021 | 17 | 95% | 4% | 1% | 5% |
| 01 Oct 2019 - 31 Mar 2020 | 22 Apr 2021 | 18 | 92% | 7% | 1% | 8% |
Payment Time Trends
Payment Distribution Trends
Invoice Payment Practices
This information is as reported by the business, and responses are in their own words.
Payment Terms
Standard payment terms
Standard payment terms are 30 days from receipt of invoice.
Were there any changes to the standard payment terms in the reporting period?
No information available
Any other information about payment terms
No additional information
Maximum contractual payment period agreed
30
Dispute Resolution Process
Invoice and payment disputes should be raised with the accounts payable team via email accounts.payable@financial-ombudsman.org.uk Further escalations should be raised to the accounts payable manager whose details are available on request.
Other Payment Information
Has this business signed up to a code of conduct or standards on payment practices?
For example, signatories to The Prompt Payment Code must commit to paying 95% of their invoices within 60 days.
❌
Does this business offer e-invoicing in relation to qualifying contracts?
This is where suppliers can electronically submit and track invoices. It's not just allowing suppliers to email them an invoice.
❌
Does this business offer supply chain finance?
This is where a supplier who has submitted an invoice can be paid by a third-party finance provider earlier than the agreed payment date. The business would then pay the finance provider the invoiced sum.
❌
Under its payment practices and policies, can this business deduct sums from payments under qualifying contracts as a charge for remaining on a supplier list?
❌
During the reporting period, did the business deduct sums from payments as a charge for remaining on a supplier list?
No information available
Company Summary
Financial Ombudsman Service Limited (FOS) is an independent and impartial organization that helps consumers resolve disputes with financial companies in the UK. Founded in 2000, FOS aims to provide fair and efficient resolution to complaints related to banking, insurance, and other financial services.
FOS offers a range of services including mediation, arbitration, and adjudication, with the goal of reaching a fair outcome for both parties. They also provide online resources and guidance for consumers to understand their rights and make informed decisions. Their services are free of charge for consumers, and they have a track record of resolving complaints in a timely manner.
In addition to their core services, FOS also has a strong sustainability program in place. They have implemented various initiatives to reduce their carbon footprint, such as using renewable energy sources, promoting paperless communication, and encouraging staff to use public transport or cycle to work. FOS also supports local charities and community projects through their corporate social responsibility efforts.
The key people at FOS include the Chief Ombudsman, the Chief Executive, and the Board of Directors, who are responsible for setting the strategic direction of the organization and ensuring its effective operation.
To contact FOS, individuals can visit their website at www.financial-ombudsman.org.uk or call their helpline at 0800 023 4567. Their registered office address is Exchange Tower, London E14 9SR, United Kingdom.
Overall, Financial Ombudsman Service Limited plays a crucial role in promoting consumer protection and resolving financial disputes in the UK. Their commitment to sustainability and fair resolution makes them a trusted and valuable resource for consumers and the financial industry alike.
