Industry ranking
Score of 91.23/100 qualifies for PaymentCheck Certification
| Reporting Period | Filing Date | Average Time to Pay (days) | Paid within 30 days | Paid 31-60 days | Paid after 60 days | Not Paid within Terms |
|---|---|---|---|---|---|---|
| 01 Oct 2025 - 31 Mar 2026 | 18 May 2026 | 20 | 93% | 6% | 1% | 7% |
| 01 Apr 2025 - 30 Sept 2025 | 27 Oct 2025 | 21 | 89% | 10% | 1% | 11% |
| 01 Oct 2024 - 31 Mar 2025 | 18 Jun 2025 | 20 | 90% | 9% | 1% | 10% |
| 01 Apr 2024 - 30 Sept 2024 | 15 Nov 2024 | 21 | 90% | 9% | 1% | 10% |
| 01 Oct 2023 - 31 Mar 2024 | 08 May 2024 | 19 | 92% | 7% | 1% | 8% |
| 01 Apr 2023 - 30 Sept 2023 | 23 Oct 2023 | 20 | 90% | 9% | 1% | 10% |
| 01 Sept 2022 - 31 Mar 2023 | 25 Apr 2023 | 20 | 91% | 8% | 1% | 9% |
| 01 Apr 2022 - 30 Sept 2022 | 31 Oct 2022 | 24 | 87% | 8% | 5% | 13% |
| 01 Oct 2021 - 31 Mar 2022 | 13 Apr 2022 | 22 | 82% | 15% | 3% | 18% |
| 01 Apr 2021 - 30 Sept 2021 | 01 Nov 2021 | 17 | 95% | 4% | 1% | 5% |
| 01 Apr 2020 - 30 Sept 2020 | 27 Oct 2020 | 17 | 95% | 4% | 1% | 5% |
| 01 Oct 2019 - 31 Mar 2020 | 22 Apr 2021 | 18 | 92% | 7% | 1% | 8% |
| 01 Oct 2019 - 31 Mar 2020 | 05 Jun 2020 | 20 | 90% | 8% | 2% | 10% |
| 01 Apr 2019 - 30 Sept 2019 | 05 Jun 2020 | 19 | 93% | 6% | 1% | 7% |
| 01 Oct 2018 - 31 Mar 2019 | 05 Jun 2020 | 18 | 94% | 5% | 1% | 6% |
| 01 Apr 2018 - 30 Sept 2018 | 05 Jun 2020 | 17 | 94% | 5% | 1% | 6% |
This information is as reported by the business, and responses are in their own words.
Standard payment terms
Standard payment terms are 30 days from invoice date
Were there any changes to the standard payment terms in the reporting period?
No information available
Any other information about payment terms
No additional information
Maximum contractual payment period agreed
30
Invoice and payment disputes should be raised with the accounts payable team via email accounts.payable@financial-ombudsman.org.uk Further escalations should be raised to the accounts payable manager whose details are available on request.
Has this business signed up to a code of conduct or standards on payment practices?
For example, signatories to The Prompt Payment Code must commit to paying 95% of their invoices within 60 days.
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Does this business offer e-invoicing in relation to qualifying contracts?
This is where suppliers can electronically submit and track invoices. It's not just allowing suppliers to email them an invoice.
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Does this business offer supply chain finance?
This is where a supplier who has submitted an invoice can be paid by a third-party finance provider earlier than the agreed payment date. The business would then pay the finance provider the invoiced sum.
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Under its payment practices and policies, can this business deduct sums from payments under qualifying contracts as a charge for remaining on a supplier list?
❌
During the reporting period, did the business deduct sums from payments as a charge for remaining on a supplier list?
No information available
Financial Ombudsman Service Limited is a private company limited by guarantee, incorporated in February 1999. It was originally registered as Financial Services Ombudsman Scheme Limited before adopting its current name later that year. Companies House records classify its nature of business under activities of other membership organisations. The company's registered office is in London. Filing history shows regular confirmation statements and annual accounts, along with changes to its directors and company secretaries over recent years. No further detail on its specific operational activities, services offered, or client base is provided in the available records beyond its registration and administrative filings.
Generated from the company's website and Companies House records. Sources: find-and-update.company-information.service.gov.uk