Score of 97.35/100 qualifies for PaymentCheck Certification
| Reporting Period | Filing Date | Average Time to Pay (days) | Paid within 30 days | Paid 31-60 days | Paid after 60 days | Not Paid within Terms |
|---|---|---|---|---|---|---|
| 01 Jul 2025 - 31 Dec 2025 | 27 Jan 2026 | 8 | 95% | 3% | 2% | 5% |
| 01 Jan 2025 - 30 Jun 2025 | 31 Jul 2025 | 9 | 95% | 4% | 1% | 0% |
| 01 Jul 2024 - 31 Dec 2024 | 30 Jan 2025 | 9 | 95% | 3% | 2% | 5% |
| 01 Jan 2024 - 30 Jun 2024 | 30 Jul 2024 | 10 | 92% | 5% | 3% | 8% |
| 01 Jul 2023 - 31 Dec 2023 | 02 Feb 2024 | 13 | 91% | 5% | 4% | 9% |
| 01 Jan 2023 - 30 Jun 2023 | 27 Jul 2023 | 12 | 91% | 5% | 4% | 9% |
| 01 Jul 2022 - 31 Dec 2022 | 03 Feb 2023 | 22 | 83% | 9% | 9% | 17% |
| 01 Jan 2022 - 30 Jun 2022 | 01 Aug 2022 | 20 | 81% | 10% | 9% | 19% |
| 01 Jul 2021 - 31 Dec 2021 | 25 Feb 2022 | 42 | 53% | 28% | 19% | 47% |
| 01 Jan 2021 - 30 Jun 2021 | 30 Jul 2021 | 48 | 59% | 22% | 19% | 41% |
| 01 Jul 2020 - 31 Dec 2020 | 29 Jan 2021 | 42 | 67% | 20% | 13% | 33% |
| 01 Jan 2020 - 30 Jun 2020 | 31 Jul 2020 | 42 | 48% | 35% | 18% | 52% |
| 01 Jul 2019 - 31 Dec 2019 | 29 Jan 2020 | 38 | 50% | 38% | 13% | 50% |
| 01 Jul 2018 - 31 Dec 2018 | 30 Jan 2019 | 33 | 57% | 32% | 11% | 42% |
| 01 Jan 2018 - 30 Jun 2018 | 30 Jul 2018 | 32 | 50% | 42% | 8% | 50% |
This information is as reported by the business, and responses are in their own words.
Standard payment terms
The business' standard payment terms are for all undisputed invoices to be paid within 30 days of receipt. The maximum contractual payment period is 30 days from the receipt of an invoice and there have been no changes to the business' standard payment terms in the reporting period. Sunlife pay in line with variable contracted terms, in the vast majority of cases this is 30 days from the date of invoice but there are differing terms in place with different suppliers. We will agree to shorter terms if the contractual negotiations require it.
Were there any changes to the standard payment terms in the reporting period?
No information available
Any other information about payment terms
No additional information
Maximum contractual payment period agreed
30
Phoenix has a dispute resolution process for staff to follow should a query or dispute of an invoice arise, which is published on the intranet. The dispute resolution process is supplemented from a supplier facing perspective with the relevant contractual provisions for invoice query, escalation and dispute processes.
Has this business signed up to a code of conduct or standards on payment practices?
For example, signatories to The Prompt Payment Code must commit to paying 95% of their invoices within 60 days.
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Does this business offer e-invoicing in relation to qualifying contracts?
This is where suppliers can electronically submit and track invoices. It's not just allowing suppliers to email them an invoice.
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Does this business offer supply chain finance?
This is where a supplier who has submitted an invoice can be paid by a third-party finance provider earlier than the agreed payment date. The business would then pay the finance provider the invoiced sum.
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Under its payment practices and policies, can this business deduct sums from payments under qualifying contracts as a charge for remaining on a supplier list?
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During the reporting period, did the business deduct sums from payments as a charge for remaining on a supplier list?
No information available
PHOENIX GROUP MANAGEMENT SERVICES LIMITED is an active private limited company, incorporated on 25 June 1998, based in the West Midlands region. Registered business activity: Other activities auxiliary to insurance and pension funding.
From Companies House records.