Industry ranking
| Reporting Period | Filing Date | Average Time to Pay (days) | Paid within 30 days | Paid 31-60 days | Paid after 60 days | Not Paid within Terms |
|---|---|---|---|---|---|---|
| 24 Aug 2025 - 28 Feb 2026 | 30 Mar 2026 | 37 | 35% | 65% | 0% | 1% |
| 23 Feb 2025 - 23 Aug 2025 | 22 Sept 2025 | 37 | 37% | 63% | 0% | 2% |
| 25 Aug 2024 - 22 Feb 2025 | 21 Mar 2025 | 36 | 34% | 66% | 0% | 2% |
| 25 Feb 2024 - 24 Aug 2024 | 23 Sept 2024 | 36 | 32% | 68% | 0% | 2% |
| 27 Aug 2023 - 24 Feb 2024 | 25 Mar 2024 | 37 | 28% | 72% | 0% | 2% |
| 28 Aug 2022 - 25 Feb 2023 | 24 Mar 2023 | 38 | 25% | 75% | 0% | 2% |
| 27 Feb 2022 - 27 Aug 2022 | 23 Sept 2022 | 35 | 39% | 61% | 0% | 2% |
| 29 Aug 2021 - 26 Feb 2022 | 25 Mar 2022 | 35 | 40% | 60% | 0% | 2% |
| 28 Feb 2021 - 28 Aug 2021 | 28 Sept 2021 | 36 | 35% | 64% | 1% | 2% |
| 30 Aug 2020 - 28 Feb 2021 | 29 Mar 2021 | 35 | 36% | 64% | 0% | 3% |
| 01 Mar 2020 - 29 Aug 2020 | 28 Sept 2020 | 37 | 23% | 77% | 0% | 3% |
| 25 Aug 2019 - 29 Feb 2020 | 30 Mar 2020 | 36 | 28% | 71% | 1% | 3% |
| 24 Feb 2019 - 24 Aug 2019 | 23 Sept 2019 | 32 | 49% | 51% | 0% | 2% |
| 26 Aug 2018 - 23 Feb 2019 | 25 Mar 2019 | 29 | 64% | 35% | 1% | 5% |
This information is as reported by the business, and responses are in their own words.
Standard payment terms
For Goods for resale: a) Annual business with OneStop £12-75m: Standard payment days: 1. Fruit, Veg, Meat, Fish and Poultry - 28 Days 2. Chilled, Convenience, Frozen and Pet care - 35 Days 3. Dairy - 40 Days 4. Bakery, Grocery, Household, Health and Beauty - 45 Days 5. Wine, Beer and Spirits - 60 Days 6. Clothing and General Merchandise - 60 days b) Annual business with OneStop of more than £75m 1. Fruit, Veg, Meat, Fish and poultry -31 days 2. Chilled, Convenience, Frozen and Pet care – 38 days 3. Dairy – 43 days 4. Bakery, Grocery, Household, Health and beauty – 48 days 5. Wine, Beer and Spirits – 60 days 6. Clothing and General merchandise – 60 days c) Annual business with OneStop £250k to £12m – 5 days less than the standard payment days d) Annual business with OneStop which is less than £250k – 5 days for the categories. For Goods Not For Resale a) Annual business with OneStop of more than £250k – payment terms are 45 days b) Annual business with OneStop is less that £250k – payment terms are 5 days
Were there any changes to the standard payment terms in the reporting period?
No information available
Any other information about payment terms
N/A
Maximum contractual payment period agreed
60
The business manages all queries through an incident Management tool 'Zendesk' The process for Zendesk is: 1. The query is emailed to: Onestop.accounts@tesco.com or queriessupport.onestop@tesco.com with the following details: (a) their supplier name; (b) their supplier number; (c) a copy of the document being queried; (d) the value of the query; (e) the reason for query; and (f) supporting documents to support any agreed price and proof of delivery. A ticket will not be raised for a quantity query without valid proof of delivery. 2 – The One Stop query team will pick up all the information and enter this into the Zendesk system. If more information is required, the team will email the Supplier and request this. 3 –The Supplier will receive a unique ticket number with details of their logged query. The appropriate team will investigate the query and provide a response within the agreed time period. 4 – One Stop will have 7 working days to reply to the Supplier with the resolution otherwise, the ticket is Settled in favour of the Supplier. 5.The supplier may dispute the response by sending an email to the Zendesk Supplier helpline: Zendesk.supplierhelpline@onestop.co.uk
Has this business signed up to a code of conduct or standards on payment practices?
For example, signatories to The Prompt Payment Code must commit to paying 95% of their invoices within 60 days.
❌
Does this business offer e-invoicing in relation to qualifying contracts?
This is where suppliers can electronically submit and track invoices. It's not just allowing suppliers to email them an invoice.
❌
Does this business offer supply chain finance?
This is where a supplier who has submitted an invoice can be paid by a third-party finance provider earlier than the agreed payment date. The business would then pay the finance provider the invoiced sum.
❌
Under its payment practices and policies, can this business deduct sums from payments under qualifying contracts as a charge for remaining on a supplier list?
❌
During the reporting period, did the business deduct sums from payments as a charge for remaining on a supplier list?
No information available
One Stop Stores Limited operates the One Stop chain of convenience stores across England and Wales, selling fresh food, groceries and everyday essentials seven days a week. Alongside retail lines, stores offer services such as free cash withdrawals, Post Office facilities, National Lottery terminals and parcel drop-off through Evri. The company has been a subsidiary of Tesco since 2003 but trades as a separate business under the One Stop name, employing over 10,600 people and also operating a franchise model for independent store owners. Its registered activities also include development of building projects. The business is registered in Walsall, West Midlands, and remains active.
Generated from the company's website and Companies House records. Sources: onestop.co.uk · onestop.co.uk