Industry ranking
| Reporting Period | Filing Date | Average Time to Pay (days) | Paid within 30 days | Paid 31-60 days | Paid after 60 days | Not Paid within Terms |
|---|---|---|---|---|---|---|
| 12 Sept 2025 - 26 Mar 2026 | 22 Apr 2026 | 46 | 32% | 34% | 34% | 1% |
| 28 Mar 2025 - 11 Sept 2025 | 13 Oct 2025 | 57 | 21% | 29% | 50% | 0% |
| 13 Sept 2024 - 27 Mar 2025 | 29 Apr 2025 | 40 | 44% | 24% | 32% | 1% |
| 29 Mar 2024 - 12 Sept 2024 | 24 Oct 2024 | 39 | 42% | 37% | 21% | 2% |
| 11 Oct 2023 - 28 Mar 2024 | 13 May 2024 | 26 | 66% | 28% | 7% | 3% |
| 31 Mar 2023 - 14 Sept 2023 | 08 Jan 2024 | 25 | 69% | 15% | 15% | 3% |
| 29 Sept 2022 - 28 Mar 2023 | 27 Apr 2023 | 61 | 17% | 31% | 52% | 22% |
| 29 Mar 2022 - 28 Sept 2022 | 27 Oct 2022 | 59 | 18% | 30% | 52% | 21% |
| 29 Sept 2021 - 28 Mar 2022 | 27 Apr 2022 | 59 | 18% | 35% | 47% | 19% |
| 29 Mar 2021 - 28 Sept 2021 | 25 Oct 2021 | 53 | 23% | 34% | 43% | 20% |
| 29 Sept 2020 - 28 Mar 2021 | 22 Apr 2021 | 50 | 25% | 35% | 40% | 17% |
| 29 Mar 2020 - 28 Sept 2020 | 27 Oct 2020 | 56 | 17% | 37% | 47% | 23% |
| 29 Mar 2019 - 28 Sept 2019 | 23 Oct 2019 | 52 | 19% | 38% | 43% | 19% |
| 29 Sept 2018 - 28 Mar 2019 | 24 Apr 2019 | 55 | 24% | 34% | 42% | 33% |
| 30 Mar 2018 - 28 Sept 2018 | 22 Oct 2018 | 48 | 32% | 35% | 33% | 28% |
This information is as reported by the business, and responses are in their own words.
Standard payment terms
The business' standard payment terms are 75 days. The maximum contractual payment period is 90 days. Any early settlement discounts are reflected in payments terms such as Z73, which is if payment is made within 7 days then a 3% discount can be taken. There have been no changes to the standard payment terms in the reporting period, however if there were, suppliers would be notified in writing, by email.
Were there any changes to the standard payment terms in the reporting period?
No information available
Any other information about payment terms
No additional information
Maximum contractual payment period agreed
90
The group has a process in place for resolving disputes relating to payment. In the event of a dispute, the Accounts Payable Team would notify the vendor in writing (via email) of the existence and nature of the dispute and seek to agree a credit note or alternative resolution so that a payment can be made. Credit claims are raised with agreement from the vendor. Resolution time would be expected to be within 7 to 14 days depending on the nature of the dispute, meaning that vendor payment terms could still be met. The Accounts Payable email is purchaseledger@petsathome.co.uk.
Has this business signed up to a code of conduct or standards on payment practices?
For example, signatories to The Prompt Payment Code must commit to paying 95% of their invoices within 60 days.
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Does this business offer e-invoicing in relation to qualifying contracts?
This is where suppliers can electronically submit and track invoices. It's not just allowing suppliers to email them an invoice.
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Does this business offer supply chain finance?
This is where a supplier who has submitted an invoice can be paid by a third-party finance provider earlier than the agreed payment date. The business would then pay the finance provider the invoiced sum.
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Under its payment practices and policies, can this business deduct sums from payments under qualifying contracts as a charge for remaining on a supplier list?
❌
During the reporting period, did the business deduct sums from payments as a charge for remaining on a supplier list?
No information available
Pets at Home Ltd is registered at Handforth, Cheshire, and operates within the Pets at Home retail group. Evidence shows the business running in-store community events at its stores, including free workshops such as My Pet Pals family sessions and Scout Beaver and Cub animal activity workshops, alongside puppy classes, aimed at young animal lovers and pet owners. These events take place across its store network, with details bookable at local branches. The company's registered SIC code covers retail of specialised goods, consistent with its role as a pet products and pet care retailer, with community and educational engagement forming part of its in-store customer offering.
Generated from the company's website and Companies House records. Sources: community.petsathome.com