CAPITA CUSTOMER MANAGEMENT LIMITED
Company Information
- Company Number
- 01336850
- Registered Address
- 65 Gresham Street, London, England, EC2V 7NQ
- Status
- Active
- Employee Count
- 6,854
- Turnover
- £337,749,000
- EBITDA
- -£496,000
Additional Details
- Website
- https://ventura-uk.com
- Company Type
- Private limited Company
- Incorporated On
- 2 November 1977
- Nature of Business
- 63110 - Data processing, hosting and related activities64999 - Financial intermediation not elsewhere classified
- Industries
- Coming Soon
- Region
- London
Time to Pay
Payment Timeline
Payment Features
Payment Score History
Performance Reports History
| Reporting Period | Filing Date | Average Time to Pay (days) | Paid within 30 days | Paid 31-60 days | Paid after 60 days | Not Paid within Terms |
|---|---|---|---|---|---|---|
| 01 Jan 2025 - 30 Jun 2025 | 27 Jul 2025 | 11 | 92% | 4% | 4% | 6% |
| 01 Jul 2024 - 31 Dec 2024 | 07 Feb 2025 | 14 | 90% | 5% | 5% | 8% |
| 01 Jul 2023 - 31 Dec 2023 | 02 Feb 2024 | 15 | 92% | 5% | 3% | 5% |
| 01 Jan 2023 - 30 Jun 2023 | 01 Aug 2023 | 29 | 78% | 7% | 15% | 18% |
| 01 Jan 2022 - 30 Jun 2022 | 29 Jul 2022 | 10 | 92% | 6% | 2% | 7% |
| 01 Jul 2021 - 31 Dec 2021 | 21 Jan 2022 | 9 | 95% | 5% | 0% | 2% |
| 01 Jan 2021 - 30 Jun 2021 | 30 Jul 2021 | 11 | 93% | 6% | 1% | 5% |
| 01 Jan 2019 - 30 Jun 2019 | 26 Jul 2019 | 24 | 78% | 21% | 1% | 21% |
| 01 Jan 2018 - 30 Jun 2018 | 26 Jul 2018 | 22 | 78% | 19% | 3% | 17% |
Payment Time Trends
Payment Distribution Trends
Invoice Payment Practices
This information is as reported by the business, and responses are in their own words.
Payment Terms
Standard payment terms
7 Days individuals, 14 Days Micro Business, 30 Days SME, 60 Days Large Corporate
Were there any changes to the standard payment terms in the reporting period?
No information available
Any other information about payment terms
The information presented in this legal entity represents the performance of Capita Customer Management Limited as a standalone entity, it does not represent the performance of the Capita Group, that is: Capita Customer Management Limited and all of its subsidiary entities. This is a contained on a voluntary disclosure basis, as the requirements of the Duty to report supplier performance do not extend to Groups of companies, in the entity Capita Group Limited
Maximum contractual payment period agreed
90
Dispute Resolution Process
The accounts payable helpdesk number and email address is printed on all correspondence to suppliers, any disputes are expected to be resolved within 30 days of the dispute being raised.
Other Payment Information
Has this business signed up to a code of conduct or standards on payment practices?
For example, signatories to The Prompt Payment Code must commit to paying 95% of their invoices within 60 days.
❌
Does this business offer e-invoicing in relation to qualifying contracts?
This is where suppliers can electronically submit and track invoices. It's not just allowing suppliers to email them an invoice.
❌
Does this business offer supply chain finance?
This is where a supplier who has submitted an invoice can be paid by a third-party finance provider earlier than the agreed payment date. The business would then pay the finance provider the invoiced sum.
❌
Under its payment practices and policies, can this business deduct sums from payments under qualifying contracts as a charge for remaining on a supplier list?
❌
During the reporting period, did the business deduct sums from payments as a charge for remaining on a supplier list?
No information available
Company Summary
CAPITA CUSTOMER MANAGEMENT LIMITED is a leading customer management and business process outsourcing company based in the United Kingdom. They provide a wide range of customer management services, including customer service, technical support, and debt collection, to businesses across various industries.
The company is committed to sustainability and has a comprehensive sustainability program in place. They focus on reducing their environmental impact by implementing energy-saving initiatives and promoting sustainable practices in their operations. They also prioritize ethical and responsible business practices, including fair treatment of employees and suppliers.
CAPITA CUSTOMER MANAGEMENT LIMITED offers a diverse range of products and services to meet the needs of their clients. Their services include customer experience management, digital solutions, and data analytics. They also offer customized solutions for specific industries, such as healthcare, finance, and retail.
The company is led by a team of experienced and dedicated individuals. The key people include John Lewis, the CEO, and Paul Pindar, the Chairman. They are supported by a team of senior executives who bring a wealth of knowledge and expertise to the company.
To learn more about CAPITA CUSTOMER MANAGEMENT LIMITED and their services, interested parties can visit their website at www.capitacustomermanagement.co.uk. The company's registered office address is located at 71 Victoria Street, London, SW1H 0XA, United Kingdom.
