CAPITA CUSTOMER MANAGEMENT LIMITED
Company Information
- Company Number
- 01336850
- Registered Address
- 65 Gresham Street, London, England, EC2V 7NQ
- Status
- Active
- Employee Count
- 6854.0
- Turnover
- 337749000.0
- EBITDA
- -496000.0
Additional Details
- Website
- https://ventura-uk.com
- Company Type
- Private limited Company
- Incorporated On
- 2 November 1977
- Nature of Business
- 63110 - Data processing, hosting and related activities$64999 - Financial intermediation not elsewhere classified
- Industries
- 0
- Region
- London
Company Location
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Financial Metrics
Time to Pay
Payment Timeline
Payment Features
Payment Time Trends
Payment Distribution Trends
Performance Reports History
| Reporting Period | Filing Date | Average Time to Pay (days) | Paid within 30 days | Paid 31-60 days | Paid after 60 days | Not Paid within Terms |
|---|---|---|---|---|---|---|
| 01 Jul 2023 - 31 Dec 2023 | 02 Feb 2024 | 15 | 92% | 5% | 3% | 5% |
| 01 Jan 2023 - 30 Jun 2023 | 01 Aug 2023 | 29 | 78% | 7% | 15% | 18% |
| 01 Jul 2022 - 31 Dec 2022 | 30 Jan 2023 | 15 | 95% | 4% | 1% | 4% |
| 01 Jan 2022 - 30 Jun 2022 | 29 Jul 2022 | 10 | 92% | 6% | 2% | 7% |
| 01 Jul 2021 - 31 Dec 2021 | 21 Jan 2022 | 9 | 95% | 5% | 0% | 2% |
| 01 Jan 2021 - 30 Jun 2021 | 30 Jul 2021 | 11 | 93% | 6% | 1% | 5% |
| 01 Jul 2020 - 31 Dec 2020 | 26 Jan 2021 | 10 | 94% | 4% | 2% | 5% |
| 01 Jan 2020 - 30 Jun 2020 | 26 Jul 2020 | 14 | 91% | 5% | 4% | 8% |
| 01 Jul 2019 - 31 Dec 2019 | 24 Jan 2020 | 22 | 81% | 18% | 1% | 17% |
| 01 Jan 2019 - 30 Jun 2019 | 26 Jul 2019 | 24 | 78% | 21% | 1% | 21% |
| 01 Jul 2018 - 31 Dec 2018 | 30 Jan 2019 | 22 | 84% | 12% | 4% | 9% |
| 01 Jan 2018 - 30 Jun 2018 | 26 Jul 2018 | 22 | 78% | 19% | 3% | 17% |
Company Summary
CAPITA CUSTOMER MANAGEMENT LIMITED is a leading customer management and business process outsourcing company based in the United Kingdom
They provide a wide range of customer management services, including customer service, technical support, and debt collection, to businesses across various industries
The company is committed to sustainability and has a comprehensive sustainability program in place
They focus on reducing their environmental impact by implementing energy-saving initiatives and promoting sustainable practices in their operations
They also prioritize ethical and responsible business practices, including fair treatment of employees and suppliers
CAPITA CUSTOMER MANAGEMENT LIMITED offers a diverse range of products and services to meet the needs of their clients
Their services include customer experience management, digital solutions, and data analytics
They also offer customized solutions for specific industries, such as healthcare, finance, and retail
The company is led by a team of experienced and dedicated individuals
The key people include John Lewis, the CEO, and Paul Pindar, the Chairman
They are supported by a team of senior executives who bring a wealth of knowledge and expertise to the company
To learn more about CAPITA CUSTOMER MANAGEMENT LIMITED and their services, interested parties can visit their website at www.capitacustomermanagement.co.uk
The company's registered office address is located at 71 Victoria Street, London, SW1H 0XA, United Kingdom
Company Review
Trend Analysis
The average time taken for CAPITA CUSTOMER MANAGEMENT LIMITED to pay invoices has fluctuated over the past three periods, with a peak in 2020 followed by a decrease in 2021 and an increase again in 2022. However, the overall trend shows a slight improvement in the time taken to pay invoices.
Volatility Analysis
The volatility of CAPITA CUSTOMER MANAGEMENT LIMITED's payment process is relatively low, as the percentage of invoices paid within 30 days has remained consistently high over the past three periods. However, there has been some volatility in the percentage of invoices paid later than 60 days, with a spike in 2020 and a decrease in 2021.
Invoice Payment Practices
This information is as reported by the business, and responses are in their own words.
Payment Terms
Standard payment terms
7 Days individuals, 14 Days Micro Business, 30 Days SME, 60 Days Large Corporate
Were there any changes to the standard payment terms in the reporting period?
No
Any other information about payment terms
N/A
Maximum contractual payment period agreed
60
Dispute Resolution Process
The accounts payable helpdesk number and email address is printed on all correspondence to suppliers, any disputes are expected to be resolved within 30 days of the dispute being raised.
Other Payment Information
Has this business signed up to a code of conduct or standards on payment practices?
For example, signatories to The Prompt Payment Code must commit to paying 95% of their invoices within 60 days.
❌
Does this business offer e-invoicing in relation to qualifying contracts?
This is where suppliers can electronically submit and track invoices. It's not just allowing suppliers to email them an invoice.
✅
Does this business offer supply chain finance?
This is where a supplier who has submitted an invoice can be paid by a third-party finance provider earlier than the agreed payment date. The business would then pay the finance provider the invoiced sum.
❌
Under its payment practices and policies, can this business deduct sums from payments under qualifying contracts as a charge for remaining on a supplier list?
❌
During the reporting period, did the business deduct sums from payments as a charge for remaining on a supplier list?
No information available
