NATIONAL EXPRESS LIMITED
Company Information
- Company Number
- 00232767
- Registered Address
- National Express House Birmingham Coach Station, Mill Lane, Digbeth, Birmingham, England, B5 6DD
- Status
- Active
- Employee Count
- 911
- Turnover
- £228,917,000
- EBITDA
- £14,270,000
Additional Details
- Website
- https://touromo.com/
- Company Type
- Private limited Company
- Incorporated On
- 18 August 1928
- Nature of Business
- 49319 - Other urban, suburban or metropolitan passenger land transport (not underground, metro or similar)
- Industries
- Travel And Transportation
- Region
- West Midlands
Time to Pay
Payment Timeline
Payment Features
Payment Score History
Performance Reports History
| Reporting Period | Filing Date | Average Time to Pay (days) | Paid within 30 days | Paid 31-60 days | Paid after 60 days | Not Paid within Terms |
|---|---|---|---|---|---|---|
| 01 Jan 2025 - 30 Jun 2025 | 05 Aug 2025 | 41 | 88% | 10% | 2% | 12% |
| 01 Jan 2024 - 30 Jun 2024 | 19 Jul 2024 | 17 | 87% | 12% | 1% | 1% |
| 01 Jul 2023 - 31 Dec 2023 | 31 Jan 2024 | 23 | 81% | 16% | 3% | 3% |
| 01 Jan 2022 - 30 Jun 2022 | 26 Jul 2022 | 18 | 88% | 9% | 4% | 4% |
| 01 Jan 2021 - 30 Jun 2021 | 05 Aug 2021 | 25 | 78% | 13% | 9% | 9% |
| 01 Jan 2019 - 30 Jun 2019 | 30 Jul 2019 | 25 | 56% | 41% | 3% | 17% |
| 01 Jul 2018 - 31 Dec 2018 | 30 Jul 2019 | 23 | 63% | 35% | 3% | 18% |
Payment Time Trends
Payment Distribution Trends
Invoice Payment Practices
This information is as reported by the business, and responses are in their own words.
Payment Terms
Standard payment terms
National Express Limited operates two types of contracts, namely for specific operator services and general goods and services. Operator services payments are settled within 21 days following the contract period-end date. Invoices related to general goods and services contracts will be paid within 45 days after the date on which National Express Limited received the invoice provided it has been supplied together with a valid purchase order number and full details of the services, including goods if relevant, delivered, including description, quantity, price and value added tax
Were there any changes to the standard payment terms in the reporting period?
No information available
Any other information about payment terms
No additional information
Maximum contractual payment period agreed
45
Dispute Resolution Process
The Supplier invoice dispute process is administered by accounts payable within National Express Limited Shared Services Centre. In the event a dispute cannot be resolved between the Supplier and Accounts Payable the dispute us escalated to the Head of Shared Services who will take ownership of the dispute and investigate the circumstances with all parties concerned to seek to achieve an agreed resolution. If the dispute still cannot be resolved, it may be escalated to relevant individuals within the relevant business unit and, if such escalation does not resolve the dispute, the relevant resolution mechanism in the relevant supply contract will be relied on to resolve the dispute.
Other Payment Information
Has this business signed up to a code of conduct or standards on payment practices?
For example, signatories to The Prompt Payment Code must commit to paying 95% of their invoices within 60 days.
❌
Does this business offer e-invoicing in relation to qualifying contracts?
This is where suppliers can electronically submit and track invoices. It's not just allowing suppliers to email them an invoice.
❌
Does this business offer supply chain finance?
This is where a supplier who has submitted an invoice can be paid by a third-party finance provider earlier than the agreed payment date. The business would then pay the finance provider the invoiced sum.
❌
Under its payment practices and policies, can this business deduct sums from payments under qualifying contracts as a charge for remaining on a supplier list?
❌
During the reporting period, did the business deduct sums from payments as a charge for remaining on a supplier list?
No information available
Company Summary
National Express Limited is a British multinational transport company that provides bus, coach, and train services in the United Kingdom, Europe, and North America. The company was founded in 1972 and is headquartered in Birmingham, England.
The company's sustainability program, called "Driving Change," focuses on reducing its environmental impact through measures such as using low-carbon vehicles, implementing energy-efficient practices, and promoting sustainable travel options. National Express also works to support local communities and charities through various initiatives.
National Express offers a range of transportation services, including scheduled bus and coach services, as well as airport and rail connections. The company also operates sightseeing tours and private hire services.
The key people at National Express include the Chairman, Sir John Armitt, and the Chief Executive Officer, Dean Finch. The company has a team of over 50,000 employees who are dedicated to providing safe and reliable transportation services.
Contact information for National Express can be found on their website, including a customer service number and email address. The company's registered office address is National Express House, Mill Lane, Digbeth, Birmingham, B5 6DD, United Kingdom.
In summary, National Express Limited is a leading transportation company in the UK that is committed to sustainability and providing efficient and convenient travel options for its customers. With a strong leadership team and a focus on community support, National Express continues to be a trusted and reliable choice for transportation services.
