Score of 83.2/100 qualifies for PaymentCheck Certification
| Reporting Period | Filing Date | Average Time to Pay (days) | Paid within 30 days | Paid 31-60 days | Paid after 60 days | Not Paid within Terms |
|---|---|---|---|---|---|---|
| 01 Jul 2025 - 31 Dec 2025 | 26 Jan 2026 | 38 | 89% | 11% | 0% | 11% |
| 01 Jan 2025 - 30 Jun 2025 | 05 Aug 2025 | 41 | 88% | 10% | 2% | 12% |
| 01 Jul 2024 - 31 Dec 2024 | 30 Jan 2025 | 18 | 87% | 11% | 2% | 2% |
| 01 Jan 2024 - 30 Jun 2024 | 19 Jul 2024 | 17 | 87% | 12% | 1% | 1% |
| 01 Jul 2023 - 31 Dec 2023 | 31 Jan 2024 | 23 | 81% | 16% | 3% | 3% |
| 01 Jan 2023 - 30 Jun 2023 | 14 Jul 2023 | 22 | 82% | 14% | 4% | 4% |
| 01 Jul 2022 - 31 Dec 2022 | 30 Jan 2023 | 19 | 87% | 11% | 2% | 2% |
| 01 Jan 2022 - 30 Jun 2022 | 26 Jul 2022 | 18 | 88% | 9% | 4% | 4% |
| 01 Jul 2021 - 31 Dec 2021 | 27 Jan 2022 | 25 | 86% | 11% | 3% | 3% |
| 01 Jan 2021 - 30 Jun 2021 | 05 Aug 2021 | 25 | 78% | 13% | 9% | 9% |
| 31 Jul 2020 - 31 Dec 2020 | 28 Jan 2021 | 47 | 69% | 14% | 17% | 17% |
| 01 Jan 2020 - 30 Jun 2020 | 31 Jul 2020 | 28 | 71% | 24% | 5% | 10% |
| 01 Jul 2019 - 31 Dec 2019 | 30 Jan 2020 | 27 | 77% | 19% | 4% | 9% |
| 01 Jan 2019 - 30 Jun 2019 | 30 Jul 2019 | 25 | 56% | 41% | 3% | 17% |
| 01 Jul 2018 - 31 Dec 2018 | 30 Jul 2019 | 23 | 63% | 35% | 3% | 18% |
| 01 Jan 2018 - 30 Jun 2018 | 30 Jul 2018 | 22 | 69% | 28% | 3% | 7% |
This information is as reported by the business, and responses are in their own words.
Standard payment terms
National Express Limited operates two types of contracts, namely for specific operator services and general goods and services. Operator services payments are settled within 21 days following the contract period-end date. Invoices related to general goods and services contracts will be paid within 45 days after the date on which National Express Limited received the invoice provided it has been supplied together with a valid purchase order number and full details of the services, including goods if relevant, delivered, including description, quantity, price and value added tax
Were there any changes to the standard payment terms in the reporting period?
No information available
Any other information about payment terms
No additional information
Maximum contractual payment period agreed
45
The Supplier invoice dispute process is administered by accounts payable within National Express Limited Shared Services Centre. In the event a dispute cannot be resolved between the Supplier and Accounts Payable the dispute us escalated to the Head of Shared Services who will take ownership of the dispute and investigate the circumstances with all parties concerned to seek to achieve an agreed resolution. If the dispute still cannot be resolved, it may be escalated to relevant individuals within the relevant business unit and, if such escalation does not resolve the dispute, the relevant resolution mechanism in the relevant supply contract will be relied on to resolve the dispute.
Has this business signed up to a code of conduct or standards on payment practices?
For example, signatories to The Prompt Payment Code must commit to paying 95% of their invoices within 60 days.
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Does this business offer e-invoicing in relation to qualifying contracts?
This is where suppliers can electronically submit and track invoices. It's not just allowing suppliers to email them an invoice.
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Does this business offer supply chain finance?
This is where a supplier who has submitted an invoice can be paid by a third-party finance provider earlier than the agreed payment date. The business would then pay the finance provider the invoiced sum.
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Under its payment practices and policies, can this business deduct sums from payments under qualifying contracts as a charge for remaining on a supplier list?
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During the reporting period, did the business deduct sums from payments as a charge for remaining on a supplier list?
No information available
National Express Limited is a registered private limited company based in Digbeth, Birmingham, incorporated in 1928. Companies House records classify its business under SIC code 49319, covering other urban, suburban or metropolitan passenger land transport. The company previously traded as National Travel (South East) Limited until the end of 1981, before adopting its current name. It holds a number of registered mortgage charges, some of which remain outstanding. As a private limited entity, it operates within the road passenger transport sector, though the available records do not detail specific routes, fleet operations or services offered to customers.
Generated from the company's website and Companies House records. Sources: find-and-update.company-information.service.gov.uk · data.companieshouse.gov.uk